- Report: #390300
Complaint Review: Verizon Wireless - Riverside California
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Author Confirmed
Why?
Verizon Wireless
2851 Canyon Springs Pkwy # B, Riverside, 92507 California, U.S.A.
Phone:
951-697-3035?
Web:
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Verizon Wireless, Verizon Wireless's Voyager is defective, and will not warranty phone. Riverside California
The LG Voyager is a promblematic, UNRELIABLE phone. With constant shutoffs, resets/restarts wile browsing or playing media, and LCD screens bleeding out, it's a problem Alot of verizon customers share, and verizon is aware of this.
I have purchased a Voyager in March of 2008, and I have had nothing but problems with it. I've have gone through 5 phones, with the last one, a new titanium voyager, being the last phone they will not warranty without a 50 dollars charge.
The instore service is terrible, from there IT guy up to there Manager Aaron, of the Canyon Springs Parkway Store in Riverside California. Rude and arrogant people, especially there sales Rep Chris, I even feel a lil prejudice from some of there employees.
There phone customer service is highly acceptable up till the last call I made.
My biggest Problem, is that Verizon refuses to Rectify my last Problem with my phone, because of the LCD bleedout. They want to charge me a $50 fee for a replacement, or go through my insurance. The instore Manager Aaron, and Sales Rep Chris, have stated that I have physically damaged the phone, by not carrying it in a Verizon case. I feel that my pocket with a screen protector is addiquate enough for a cellphone. As do many users carry there phones.
The LG Voyager is a clamshell, touch screen phone with a full qwerty keypad. There is a unlock button on the lcd touchscreen on the bottom left hand corner of the phone. It is there where the bleedout shows on the lcd display. I have pulled my cell phone out of my pocket, hit the unlock button on the touchscreen, made a call, went back to place another call, and the bleed just appeared. The phone was never dropped once, or had any physical impacts of anykind. I have read on many forums that this was yet another common problem with the voyager. I know that not all voyagers are bad as I have bought one for my sister in August of 2008, and no problems to this date.
I have gone through 5 phones all for the same problems, since March with the last phone being a Brand New Model phone, So I have a History of problematic phones with Verizon. I have called to try to rectify the problems I have had, but this last time they want me to pay for there defective phone, and since I disagreed,the phone Rep, Suggested I go through a different Carrier.
I have should of learned from past experience with this company, not to do Buisness with them again. I have had there DSL and Phone service and have had to cancel both services from unsatisfactory and unreliable service.
So as a Unsatified Customer, I have to agree that they do not gaurantee customer satisfaction, and once again be victim by negligent buisness practices.
Carlos
moreno valley, California
U.S.A.
I have purchased a Voyager in March of 2008, and I have had nothing but problems with it. I've have gone through 5 phones, with the last one, a new titanium voyager, being the last phone they will not warranty without a 50 dollars charge.
The instore service is terrible, from there IT guy up to there Manager Aaron, of the Canyon Springs Parkway Store in Riverside California. Rude and arrogant people, especially there sales Rep Chris, I even feel a lil prejudice from some of there employees.
There phone customer service is highly acceptable up till the last call I made.
My biggest Problem, is that Verizon refuses to Rectify my last Problem with my phone, because of the LCD bleedout. They want to charge me a $50 fee for a replacement, or go through my insurance. The instore Manager Aaron, and Sales Rep Chris, have stated that I have physically damaged the phone, by not carrying it in a Verizon case. I feel that my pocket with a screen protector is addiquate enough for a cellphone. As do many users carry there phones.
The LG Voyager is a clamshell, touch screen phone with a full qwerty keypad. There is a unlock button on the lcd touchscreen on the bottom left hand corner of the phone. It is there where the bleedout shows on the lcd display. I have pulled my cell phone out of my pocket, hit the unlock button on the touchscreen, made a call, went back to place another call, and the bleed just appeared. The phone was never dropped once, or had any physical impacts of anykind. I have read on many forums that this was yet another common problem with the voyager. I know that not all voyagers are bad as I have bought one for my sister in August of 2008, and no problems to this date.
I have gone through 5 phones all for the same problems, since March with the last phone being a Brand New Model phone, So I have a History of problematic phones with Verizon. I have called to try to rectify the problems I have had, but this last time they want me to pay for there defective phone, and since I disagreed,the phone Rep, Suggested I go through a different Carrier.
I have should of learned from past experience with this company, not to do Buisness with them again. I have had there DSL and Phone service and have had to cancel both services from unsatisfactory and unreliable service.
So as a Unsatified Customer, I have to agree that they do not gaurantee customer satisfaction, and once again be victim by negligent buisness practices.
Carlos
moreno valley, California
U.S.A.
1 Updates & Rebuttals
Christine
Lakewood,California,
U.S.A.
Hmmm...
#2REBUTTAL Owner of company
Wed, April 22, 2009
Same exact thing happened to me. They tried to say no other problems have been reported, so it must be my fault. I smell a class action in the works!
