Trish
spanaway,#2Author of original report
Thu, December 13, 2012
After getting the run around for a week, I contacted the Executive Corporate HQ in New York and spoke to the CEO of Public Relations. I explained my situation, telling him I did not expect freebies just what I ordered or comparable at the same price. He apologized profusely and said he would look into it and get back to me. The next day I was contacted by a supervisor from Los Angeles. NY pushed me off onto this new guy and this was their final offer to resolve the matter:
Original Order: 2 Galaxy Tablets $99 each. (out of pocket expense $200)
New offer: 2 Refurbished Galaxy Tablets @retail price of $279.99+tx ea (out of pocket expense $612.62)
Verizon to adjust on first bill: $70 for activation fees ($35 ea) and $368 ($184 ea tablet)
Conclusion: If adjustments honored on bill, total cost of refurbished product $122 ea
I called them back and explained that this was an insult to offer me a refurbished product for a higher price then the new product and expect me to pay an additional $400 upfront out of pocket in the hopes that they would honor their agreement to make the adjustments, which I can't trust that they will. I explained this was unacceptable and would be returning everything to them and not activating the acct period. They did not even try to work with me.
After that I took the phones to the local Verizon stores to return them and they wanted to charge me a $35 restocking fee per phone even though they were never even opened or removed from the box. I told them off and sent them to Verizon via fedex. I have had to since cancel the credit card used just to make sure they dont try and charge me for those fees. They just better hope they don't send me a early termination bill, since I never activated the acct, but we will see.