- Report: #927961
Complaint Review: verizon wireless - Westwood California
Reported By:
Elizabeth -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
verizon wireless
Broxton Westwood, California, United States of America
Phone:
Web:
verizonwireless.com
Categories:
Business Rating:
(0)
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verizon wireless Extremely poor quality of service Westwood, California
My phone battery was dying on me so as a Verizon Wireless customer, I walked into the Westwood store near UCLA campus to buy one. There were only two customers ahead of me and when they left, this woman wearing a yellow jacket asked what she could assist me with. I told her I needed a phone battery as mine was dying on me. She said that I could have an appointment that same day and could I return at 2 pm. I said I couldn't return at that time and that all I needed was a phone battery.
Again, she stated that they already had many appointments scheduled that day and that 2 pm was the soonest appointment she had. Again, I stated that I wouldn't be able to return at 2 pm and just needed a phone battery and what was I supposed to do not having my phone working with no battery. I also noticed that at that time, there were no other customers in the store and there were at least two other sales people available to assist me and neither one of them did a thing!!! At that time also I was not interfering with any customers as there weren't any in the store.
I was livid and just said "Never mind, never mind" and walked out. I went to another wireless independent store in the same area and got my battery problem solved within 10-12 minutes. No mess no fuss.
e been into this Verizon store previously and have never, ever encountered such horrible customer service. Nor have I ever, ever needed an appointment!! All I needed was a new phone battery and at no time while in this store was I disrupting any other customer!!
I just may change providers when my phone contract is up in 2013!!
Again, she stated that they already had many appointments scheduled that day and that 2 pm was the soonest appointment she had. Again, I stated that I wouldn't be able to return at 2 pm and just needed a phone battery and what was I supposed to do not having my phone working with no battery. I also noticed that at that time, there were no other customers in the store and there were at least two other sales people available to assist me and neither one of them did a thing!!! At that time also I was not interfering with any customers as there weren't any in the store.
I was livid and just said "Never mind, never mind" and walked out. I went to another wireless independent store in the same area and got my battery problem solved within 10-12 minutes. No mess no fuss.
e been into this Verizon store previously and have never, ever encountered such horrible customer service. Nor have I ever, ever needed an appointment!! All I needed was a new phone battery and at no time while in this store was I disrupting any other customer!!
I just may change providers when my phone contract is up in 2013!!
1 Updates & Rebuttals
Ken Muche, VZW PR, So Cal
Irvine,United States of America
We'd like to make this right
#2UPDATE Employee
Thu, August 16, 2012
Our goal at Verizon Wireless is to provide the best customer service in the industry, and across all industries for that matter. That means we need to earn our customers' trust and business every single day. My apologies that your experience didn't meet our own standards.
If you can email me your contact info, I'd like to have one of our local retail leaders call you direct about your experience in the Westwood store. You can email me at: [email protected]
