- Report: #638299
Complaint Review: verizon - Internet
Reported By:
zafar -
granada hills, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
verizon
p.o box 920041, Dllas, TX 75392-0041 Internet, United States of America
Phone:
1800-837-4966
Web:
verizon.com
Categories:
Business Rating:
(0)
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verizon verizon california Fraudulant Charges by Verizon Internet
This is about in March 2010 , I did contact with Verizon to find out their offer for Internet, Telephone and TV. During my conversation with the customer services representative in Verizon, I asked him to give me the price for the lowest services they were offering. The CS Representative was insisted me that he can get me the service which is better but very good discount rates. Aftel all our conversation he confirmed me that I will get the services of verizon Phone, Internet and TV , he was calling a Bundle , in $78.00 which includes the Tax , fees everything. I several times confirmed him that the price he is offering is included with Verizon fees and taxes and I told him if the price is higher then, I will go for some other option which will fit within my budget. He confirmed me that the price he is offering me is included with all taxes and fees and the figure he gave me is $78.- He also told me that if I want I can change the plan. Finally after all my conversation with The CS representaive, I did confirm the order. The technical staff of VERIZON visted my apartment and install the line services etc. After that the first bill I have rerceived , but surprisingly the amount on the bill was $105.- instead of $78.00. I did call the verizon and enquired about the bill. First this time It took me almost 2 hours to reach to billing department customer services and this time , shockingly I found the representaive tone was totally different, very uncoperative, higly improper behavior even When I complained to him that yours CS representaive told me something else and now my bill is different which is not what I can talk with him and you can check your recording and find out. He was very harsh , very uncooperative in reply he said he cannot check any thing and I have to pay what I have recieve the bill and even I cannot change the plan and he said I am in contract where If I change the plan I have to pay the $ 300.- dollars extra. That was sad and shocking. I found no help from him I hang up the phone. I did send the payment later on. The story is not yet end now , Next month I have recieved the bill and this time the amount is $ 338.- I call them with high tense and asked why I have received this bill, They said I have a international of 10 minutes and the amount $229.- is for that amount. I told them I vever did not call any international call and why and for 10 minutes for 229.- dollars. If I want to call I can buy the $2 dollar calling card which can give me 20 to 25 minutes calling times. I did file the dispute and told them they should correct this amount and send me revised bill and confirmed me that the bill has been correected so I can pay the regular billing amount . They again very uncooperative , kept me hold for hours of hours some time deliberately drop the line, gave me lots of distortion and stress. I was calling and complainig but nothing has to be done and one time of theeir customer services representave told me that she will look into the matter and will correct the bill. I was percepting that the matter has been settle but no one day I was in my office I was calling my parents, they are senior citizen , the call not gone through , when I come back to home after my work I found all of my line was shut down. I call to verizon again it took me hours and hours of time and finally reach to customer services Representative ,I can brief how bad they were in their attitude, they said your line has been disconnect if you pay the amount $329.- then you can get your line on. I told him about their wrong charges for internationl call , they said they cannot do any thing for that and I have to pay for that . Next day I call again and again after hours of hours when I reach to customer services representaive , this time they gave me another shock they said your amount of payment is not 329- is not $435.- I said what my line is closedand I have been asking you to correct the bill so that I can pay the bill , they said they cannot do anything and they threat to me that they If I will not pay the bill they will send the information to my credit bureau and they will mess my credit history. I was so distress and distort by their behavoir , i asked him closed my services, when I asked me he again threat me that I had a contract with Verizon and I have to pay addition $300.00 if I want to close my services with Verizon and he just drop the line. I was so distort and disturb their behavoiur , My parents are in the home and they are senior citizen and I go to work I was not , nor they were able to contact with me, due to their age and all that I was concerned to always keep in touch with them, incase they me or they have any emergency but due to verizon and their cusotmer services improper and unprofessional behaviour I was facing the hard time. Finally after my several phone call and waiting times I was able to close my services with verizon. I return all of their equipment every thing, and now I have receive the bill amounting $700.00 which include their so called fraudulant contract charges of $300.- also. Now I am really want to take this matter very seriously and want to take verizon to the court and so they will do this to any one and will not give stress and distort situation. My and my parents were on high stress and distort situation, I was almost not able to work becasue of this all stress and I can give all this responsibility to Verizon for the frauduland charges and bad customer serivices. I also want to report this to better business bureu and I will appreciate if any one who help me and guide me to handle this matter so verizon will get a lesson and will not do this harsh and fraudelent to other people.
