- Report: #1412601
Complaint Review: ViaSource Solutions - Thousand Oaks California
Reported By:
Donald -
Cedar Bluff, Alabama, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ViaSource Solutions
223 East Thousand Oaks Blvd Suit 222 Thousand Oaks, 91360 California, United States
Phone:
8774045639
Web:
https://viasourceos.com
Categories:
Business Rating:
(0)
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ViaSource Solutions Was Terminated for making wrong Dispositions on calls, never warned or told it was wrong Thousand Oaks California
First I want to say that I am disabled and after they found this out it was like I was a target. I got an honorable mention for high conversion, and all good reviews. All of a sudden I came in to work and was told I had made a few bad Dispositions on calls and my contract was being Terminated by My Supervisor Amber Hopes. I said I was confused by the whole thing and she called Gina McKenna into the Join.Me session I proceeded to discuss some of the issues and problems that I had with the systems freezing and glitches with successes not adding up correctly she said it was my fault and blamed my internet, on these particular instance a lot of agents was posting in chat that the programs was giving trouble. I told her all of this and she just simply said I was lying but not in those exact words. As for the wrong dispositions I explained some of the scenarios was not mentioned and we had to make the best choice as we was told in training. Of course Amber Hopes and Gina McKenna made me out to be the bad guy here. I was let go right before Christmas and feel like I wasn't given proper treatment and was definitely not accommodated as a Disabled person. I also feel like the Independent contra core title is incorrect as I and other agents are in fact treated like employs. They are unfair and cold hearted when it comes to firing you. I was told in not so many words oh well you are disabled and have no place with this company and I am so upset and suffering panic attacks and anxiety by the whole situation with ViaSource Solutions. I work on the ticket to work program and feel like my disability is the reason for all of this and they made me to feel like this.
