- Report: #548468
Complaint Review: Video Only - Internet
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Author Not Confirmed
Why?
Video Only
290 Andover Park E 98188-2970 Internet, United States of America
Phone:
Web:
http://www.videoonly.com/index.htm
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Video Only - Has not credited my account after a return Internet
Purchased a 52inch LCD TV in November 2009. Decided I didn't want to keep it so I returned it after a couple of weeks (12/17/2009). Everything was still in the original factory packaging so they to the merchandise back and said my credit card would be credited. Over 2 weeks later and I am still waiting for my refund to be credited to my account. I will never set foot in a Video Only store again after this experience.
3 Updates & Rebuttals
JB
USACorrection: BBB not Consumer Reports
#2Author of original report
Sat, January 09, 2010
You are correct. It is the BBB and NOT Consumer Reports that was referenced. But that would have been obvious if you followed the link.
Your experience with these guys at your location might have been good, I am happy for you. I just hope you don't ever have to return anything. 30 days to get my account credited? When it takes < 1 day for them to charge my account? My bank told me to dispute the lack of credit after 3 days.
Anyway, there are plenty of other complaints about these guys and their return policies and procedures. I just wanted to have mine known.
St
Cornelius,Oregon,
U.S.A.
BBB is not Consumer Reports
#3General Comment
Sun, January 03, 2010
The BBB has absolutely nothing to do with Consumer Reports. Consumer Reports scores Video Only very highly in their electronic retailer ratings.
I purchased a TV at a local Video Only, and was very pleased with my purchase. When it comes time to upgrade it this year, I will visit Video Only. If they can compete with Costco, they will get my business.
If they're doing a credit card refund, it can take up to 30 days. Have you called or spoken with them to find out the status?
JB
USAF Rating on Consumer Reports
#4Author of original report
Sat, January 02, 2010
Link to Consumer Reports (An F Rating)
