- Report: #1326976
Complaint Review: Viewsonic - Brea California
Reported By:
Viewsonic rip off -
cleveland, Ohio, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Viewsonic
10 Pointe Drive Brea, California, USA
Phone:
9094448888
Web:
http://www.viewsonic.com/us/support/contact-us/
Categories:
Business Rating:
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Viewsonic They will ship you a defective product and try to make you pay to ship it back. Brea California
I would like to voice my concern about this company.
I purchased a monitor online this year and within one month it went bad…..I am still under Viewsonic warranty it has only been 3 months. I was sent an email with detailed instructions on how to get a replacement which included the RMA (return material authorization)
Part of the instructions said to ship it back to Viewsonic. The postage was 44.00 so I figured that would be easily credited to my credit card no problem. ….. NOT the case. I spoke with Jacqueline A. @ ViewSonic Customer Support who said I should have called first if shipping was a concern and got a shipping label sent to me. Nowhere in the return instructions email does it state that If the customer will not be re-reimbursed for shipping that should be stated in the email sent to me. There should be an information warning stating customer is responsible for shipping unless a label is asked for.
I bought a monitor from Viewsonic for over 224.00 dollars it stopped working. Now to get it fixed I have to pay 44.00 shipping and the cold shoulder from customer service? I actually thought with this big and reputable company. To this day 2 weeks later no one will return my email.
