- Report: #102200
Complaint Review: VIP Cellular - Palmdale California
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Author Not Confirmed
Why?
VIP Cellular
1823 East Palmdale Blvd. #G Palmdale, 93550 California, U.S.A.
Phone:
661-266-4760
Web:
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VIP Cellular Rip-off Nextell's employee (Joseph) promised a $50.00 rebate, a $25.00 credit on my first bill, 500 anytime minutes,no long distance charges for 39.95 per month for each phone, On June 19, 2004 I was entered into a conteact that I did not sign. Palmdale California
i refused to sign a two-year contract on 06/19/04, i told the sales person (joseph) that i did not want the cellular phone because everything that he told me was not true. i receivee a call from nextel on 06/21/04 from the store manager, he said i could purchase the phone with a one year contract. I was promised a one-year contract of $39.95 per month with 500 state to state anytime minutes,free nights and weekends, $50.00 rebate and $25.00 credit to my first bill. I recieved my first bill of $289.00.
i called nextel to find of why i was charged this amount. the explaination i was given was one month in advance charges, $70.00 activation fee $29.00 long distance charges. i was not told about an activation charge nor an advance payment. i was told by nextel that my services started on the 19 of june, but refused to sigh the agreement nor take the phone. i did not sign any agreement on the 19th of june. went to the store manager to inquire. i was fraudulently entered into a contract on june 19, 2004 by one of nextel's employees. I was told that if i cancel the contract that i will have to pay $200.oo per phone for early termination of an agreement. can you help me please, i was totally mislead and lied to by nextell's employees. how can i cancel the contract?
Diane
Palmcale, California
U.S.A.
i called nextel to find of why i was charged this amount. the explaination i was given was one month in advance charges, $70.00 activation fee $29.00 long distance charges. i was not told about an activation charge nor an advance payment. i was told by nextel that my services started on the 19 of june, but refused to sigh the agreement nor take the phone. i did not sign any agreement on the 19th of june. went to the store manager to inquire. i was fraudulently entered into a contract on june 19, 2004 by one of nextel's employees. I was told that if i cancel the contract that i will have to pay $200.oo per phone for early termination of an agreement. can you help me please, i was totally mislead and lied to by nextell's employees. how can i cancel the contract?
Diane
Palmcale, California
U.S.A.
1 Updates & Rebuttals
B
Los Angeles,California,
U.S.A.
From Nextel employee for over two years: VIP authorized rep... tempted to lie to close a deal, but not Nextel
#2UPDATE Employee
Tue, August 31, 2004
I do not work for VIP but I have worked with Nextel for over two years. First off - let me say that I am very sorry that you went to a dealer than a nextel retail store. At the stores we are held to a very strick standard of sales conduct. The activation fee on the account is something that we no longer have any control over. It now requires authorization from a regional director or higher (we are talking my manager's manager's manager). On any of the rate plan brochures that were available in June, the activation fee is stated in the small print on the back of the brochure. All cell phone companies and 99% of all other utility companies charge for a month in advance. I try to tell as many customers that as I can, but believe me when I say that not every person can be told everything about everything during a sale. When the customer care rep is looking at your account and saying that you started service on a certain day, they are looking at a line that is called account initiation. That line shows when credit was initially ran or when a tentative account number was initially setup. That would not neccessarily be the same day as your start of service. As for the rebates and bill credits, all mail-in rebates require a two-year contract. All of the rebate forms say somewhere on the form that they require a two-year contract. The $25 credit promised on your bill will most likely show up on your second or third bill. They (Nextel) had told us that is was on the first bill, but then we realized that the bills were being cut before the discounts were applied (since this is done by another department). To the $29 in long distance fees, I have noticed on my own bills that a long distance fee can mean any number of things and that computer apparently just credits these fees to the long distance line item. Anything from late payment fees, 411 fees and overage fees have shown up on my bill as "Long Distance Charges". Why this happens, I have no idea. Finally, I wish that you had been able to come to one of the Retail Store locations instead of having to deal with one of our authorized representatives. Many of the problems that I see stem from such ARs. Please try to remember that an authorized rep. is not a Nextel employee, and that they will do almost anything to close a sale and get a commission check. Fortunately for the customer, Nextel does not pay very high commissions to it's retail employees and therefore we are less tempted to lie to close a deal. I hope that this was at least informative if not helpful.
