I placed order for backpacks for my son in law for Christmas. Product never arrived! It has been 9 weeks and no backpacks! I have called multiple times, long holds and extremely poor customer service. Promised contact from customer service to assist and they never call or email. I am still trying to get a resolution and feel this company is not honorable in their business operations. I intend to file any complaint I can to let people know about this poor customer service and failure to send product. Buyer be very aware!