- Report: #1412049
Complaint Review: VIP-Resorts - Nationwide
Reported By:
TSP -
Fremont, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
VIP-Resorts
Nationwide, United States
Web:
http://vip-resorts.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
VIP-Resorts Sunny Vacations False promise on the phone during sales and out of the norm prices
During purchase (sales call) I was lead to belive:
1. The vacation can be taken at any of the resorts listed on your website. However the sales folks have made it clear that, only out of state resorts are "free" - the in state ones dont have the option of taking a tour so, I will have to pay full price.
3. I was also lead to belive that as long as I call in advance, the booking is guranteed. This turned out to be untrue. Also the booking request has been denied at times because "calendar" is unavailable.
2. The taxes are ridiculous. Having enquired about the cancun resort - the taxes and resort fee (that I have to pay addtionally) are amounting to similar amount as daily rate advertised on the hotel website. In essence it seems I end up paying the full price for the hotel, as "taxes". (of course in addition to the amount I already paid for the vaccation package). How do you justify the taxes of $99 per person per night ? Generally the taxes are 10 - 12 % not 100%. This seems like a scam.
