- Report: #391339
Complaint Review: VIP Travel Reservations - Port Orange Florida
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Author Confirmed
Why?
VIP Travel Reservations
4606 S. Clyde Morris Blvd Port Orange, 32129 Florida, U.S.A.
Phone:
386-252-2332
Web:
N/A
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VIP Travel Reservations No certificates, dead end telephone numbers, and out $100 Port Orange Florida
My spouse mailed off the Fly USA application and a $100 certified bank check to VIP Travel Reservations on September 8th by USPS Certified mail. For the price of the certified mail, I have determined that the envelope was delivered to Port Orange, FL on September 15th. She should have received the Fly USA certificate back to fill out and return with dates. To this date it has not happened.
In following up the paperwork on my wife's estate (died 10/31/2008), I found the copy of the Activation form. In attempting to call the number on the form [386-252-2332], and selecting the option 3 [Fly USA], there is a computer that goes into an endless loop WITHOUT any means to get to a real live travel agent. And of course the second time around, your long distance charges are doubled without a satisfactory answer.
Since I do not have the certificate that they promised, to be able to send back, and I no longer can fly with my spouse (airlines do not like to carry boxes in a seat as the passenger)...guess that I am out the $100 deposit, and also have a useless $75 car rental and gas certificate previously sent that would have been used IF THE AIRLINE CERTIFICATE HAD BEEN SENT.
Gene
Oreland, Pennsylvania
U.S.A.
In following up the paperwork on my wife's estate (died 10/31/2008), I found the copy of the Activation form. In attempting to call the number on the form [386-252-2332], and selecting the option 3 [Fly USA], there is a computer that goes into an endless loop WITHOUT any means to get to a real live travel agent. And of course the second time around, your long distance charges are doubled without a satisfactory answer.
Since I do not have the certificate that they promised, to be able to send back, and I no longer can fly with my spouse (airlines do not like to carry boxes in a seat as the passenger)...guess that I am out the $100 deposit, and also have a useless $75 car rental and gas certificate previously sent that would have been used IF THE AIRLINE CERTIFICATE HAD BEEN SENT.
Gene
Oreland, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Kara
Port Orange,Florida,
USA
Complaint Resolved
#2UPDATE Employee
Wed, September 29, 2010
Gene,
I see that your wife activated the vouchers on 6/3/10 and your welcome packet was issued on 6/4/10.I am very sorry for the loss of your wife. I am glad that we were able to refund the deposit's back to you. I wish you the best.
Kara Gallagher
Office Manager
Virginian
United States of AmericaScam
#3Consumer Comment
Fri, November 06, 2009
I really feel for this consumer. They are getting the same runaround that VIP gives to everyone else they scam. It is very true about the phone system and the fact you can never get through to a live person. This is intentional so they can avoid dealing with your issue. They pull several different scams and with me it was continually telling me the dates I selected could not be confirmed. This is despite the fact I followed their every detail and provided many dates three different times. They finally said, "were sorry, your offer expired." Clever little scam they have going and the workers are like little robots, looking out for their jobs and the owner, Julie Johnson McCollum. I feel like time is running out for VIP as the Media and other watch dog government agencies become aware of their fraudulent behavior. I have several complaints in line and I suggest to this consumer he contact the Florida Dept of Agriculture and Consumer Services. Google for them and file the complaint online, it's very simple to do.
Kim with VIP
Port Orange,Florida,
USA
this is an interesting one
#4
Mon, August 24, 2009
I do appologize for your inconvenience sir, however, we have no way of knowing ones circumstances, unless told.
1st: We received your wifes certificate 9/16/09, and her welcome package went out that same day, we have no way of knowing you didn't receive it unless told.
2nd: Our automated system asks you to press 3 for general information about the certificate, if you continued to listen it then says please press option 6 to speak to a travel specialist... no opt 3 would not have gotten you to anyone, which is why it asks you to listen to all options.
3rd: When Gene was contacted and asked about writing this online, simply stated he no longer had use for it, and it was our fault that we didn't take the appropriate action to offer him travel or a refund... We advised Gene since of course we had no way of knowing his circumstances, while we would be happy to help, he would have to send in his request to cancel for a refund or to travel in writing per the terms and conditions, with a copy of the wifes death certificate, as he states the last names are not even the same for us to reference.
When asked to go online and state the out come of his statements he simply laughed. I do not by any means feel that VIP had any control or played any role in this man's frustration, although we do sincerely appologize.
I can only remind others again we are only as good as the information provided to us by our customers. While we are willing to help in any way we can, you have to be willing to help us help you.
Thank you,
Kim with VIP Travel
