- Report: #1077656
Complaint Review: Virgin Mobil USA - Select State/Province
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Author Not Confirmed
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Virgin Mobil USA
Select State/Province, USA
Web:
https://www1.virginmobileusa.com
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Virgin Mobil USA theft of money internet
How do you spell theft in this electronic world
that would be VIRGINmobilUSA
my account was canceled on 6/13/2013. I received no notification of the cancellation via email, despite having received 3 emails in 2013 from them regarding
- a change in Terms and Conditions
- 2 notifications of my changing the credit card associated with the account
or postal mail
below is the list of events
Please note I had used this service since 2004 so when I say their website is held together with chewing gum I mean it. IO lost track of how many times I could not access the site to change a credit card or other attempts at more mundane tasks
1.. I was lied to when told it was being escalated - sally I believe her name was on 8/19/2013
glad I didn't give them my grandsons phone number
they had said they were going to credit his account with my old balance
2.. only form of attempting to let me know the account was to be canceled was text message
they know they do not cover the entire USA
and
4.. they sent me an email on 4/12 informing me of a change in the terms and conditions
5.. they sent me an email on 2/6/2014 saying I had added a card to the account
6.. they sent me an email on 1/31/2013 saying I had added a credit card as well
don't get me going about how impossible their website is to add a credit card
7.. they say my account was not paid by 4/13/2013 and was canceled on 6/13/2013
supposedly I spoke to a supervisor Lilliam, on 08/20/2013, who had called regarding my response to the support case I filed Online prior to my call on the 19th. Silly me I thought they were actually calling back as. I was told on the 19th. they would be. She refused to pass me up the line so I said goodbye. I guess they are trained to really tick you off because she said "Thank-you for choosing Virgin Mobile" all I did was hang-up
