- Report: #632026
Complaint Review: Virgin Mobile USA - Internet Internet
Reported By:
Addie in L.A. -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Virgin Mobile USA
Internet, Internet, United States of America
Phone:
18883221122
Web:
virginmobileusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Virgin Mobile USA Changed account to charge more money without my request or permission. Refusing to return overpayment Internet
My 80 year old mother has had this account for approx. 4 years. She set up an automatic debit for the three month reload of $20 requirement. To date, she has accumulated a $219.00 credit balance. Virgin Mobile is requiring her to pay the $20 "re-up" (as they call it) amount in order to keep her phone service active. They refused to use some of the excess funds on her account to accomplish this. They merely stated "the system will not allow us to do that." When I inquired about the process to cancel her account and refund the credit balance, I was informed that my mother will forfeit her $219, that it would convert to Virgin Mobile, (read the small print). Unfortunately, the supervisor I spoke to was in Mexico, so the chances of contacting the same person is next to impossible. Virgin Mobile, owned by Sprint and we all know what a rip off Sprint is.
1 Updates & Rebuttals
Chris
Dedham,Massachusetts,
USA
Pay as you go
#2Consumer Suggestion
Sun, November 28, 2010
This is how pay as you go phones work: You have to give them some amount of money at least every 90 days.
At least Virgin Mobile is the only service I know that lets you use your balance to purchase new phones and accessories.
