- Report: #623653
Complaint Review: Virgin Mobile USA - Internet
Reported By:
Suzanne -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Virgin Mobile USA
Internet, United States of America
Phone:
1-888-322-1122
Web:
virginmobile.com
Categories:
Business Rating:
(0)
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Virgin Mobile USA Virgin Mobile charged debit card twice on 3 ocassions....biggest scam ever Internet
This is the 3rd time in 6 months that Virgin Mobile has charged my debit card twice after I have told them everytime when I pay monthly bill to take the card off.
The first 2 times this occured it took about 4 days to get the money refunded back into my bank account.
Now this time after 7 days all I hear is they added the extra money to my virgin mobile account. I have never signed up for extra minutes and do not need them.
I get the same response from every service rep I have talked to " We have to investigate the problem".
WTf do you have to investigate. Plain and simple, I have been charged for something I have not wanted.
After hours of frustration, I finally told the last person to find another line of work, because obviously you work for a bunch of scam artists.
I don't intend to ever see my account credited. But one thing I am sure of, I am canceling service and going to tell every person I come in contact with about this scam company. Richard Branson needs to wake up! This company will not get another penny out of me and hopefully not anyone else if they report them enough.
The first 2 times this occured it took about 4 days to get the money refunded back into my bank account.
Now this time after 7 days all I hear is they added the extra money to my virgin mobile account. I have never signed up for extra minutes and do not need them.
I get the same response from every service rep I have talked to " We have to investigate the problem".
WTf do you have to investigate. Plain and simple, I have been charged for something I have not wanted.
After hours of frustration, I finally told the last person to find another line of work, because obviously you work for a bunch of scam artists.
I don't intend to ever see my account credited. But one thing I am sure of, I am canceling service and going to tell every person I come in contact with about this scam company. Richard Branson needs to wake up! This company will not get another penny out of me and hopefully not anyone else if they report them enough.
1 Updates & Rebuttals
Suzanne
Ocala,Florida,
United States of America
Raped by Virgin
#2Author of original report
Fri, July 16, 2010
We believe in making a difference. Virgin stands for value for money, quality, innovation, fun and a sense of competitive challenge. We deliver a quality service by empowering our employees and we facilitate and monitor customer feedback to continually improve the customer's experience through innovation.
Are you effin kidding me.
