- Report: #542141
Complaint Review: VIRGIN MOBILE USA - Internet
Reported By:
Rob -
Portland, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
VIRGIN MOBILE USA
Internet, United States of America
Phone:
Web:
www.virginmobileusa.com
Categories:
Business Rating:
(0)
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VIRGIN MOBILE USA virgin RIP OFF , return phone, no credit TWICE! terrible C S, Internet
I have has NOTHING but trouble with these people. Right from the start it takes forever on the phone after few choices on the automated system to get a live advisor, which are from another country, though they might speak english they say "i understand when they dont. My last gig I had to replace once again a cheap phone I got. I had limited time for internet bieng I did not have it at home and was working overtime. I forgot to send the old phone back right away so I get a 4 day warning that they are truning off my phone. I call and told them I lsot the envelope. I aske dfor an extension for i didnt know i neede to get in back in 30 days. HE says its electronic and cant do it, they need to scan upon getting phone. I was told it would be quicker to mail myself then to wait fro them to send another prepaid envelope. I did $1.56 they had mentioned tracking but i asked what the h*ll does it matter since you wont do anything unitl you get it. Big mistake. I was in WI they are in IN maybe 300 miles at best. 3dqays later no service 5 days later no service I called both times and got this crap about tracking #. the second time i lied and said i lost it. Point is I know it had to get there and this time unlike the last time I included the order# on a piece of paper I wrapped around it. So it loosk like they jsut throw it away if they dont get an "officlal" envelope. They cant connect me with the office in IN.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
I finally asked can I just pay for rhe d*mn thing so i can use the service i am paying for? BTW they alsotold me they dont credit time lost! So she finds out..yes. $10.. NOw I am really pissed.WHY DIDNT THE FIRST GUY OFFER ME A DEOPOSIT OF 10 so I could USE MY PHONE!!! So she assures me its activated and I paid for a mnew month. Doesnt work..called back seveal times difernet ways to make it work..nothing..Now I am tired of this crap so I tell them I want my money backfor my service and phone. I was told it sjows I have 800 minutes of time used..WHAT!!! I said I looked on internet and shwed the #s i called and 0 next to minutes ..whch ofcourse was true..it would just ring to virgin mobile. So I wait while he checks stuff out..I guess your right but it is going to have to go through investigation" BS I said..you didnt suply a service and i am not paying for it! I had another phone which I replaced before because i couldnt wait. that one I nver read the very hidden print between there overmarketed crap on the paper to see that i needed to include an order # in the envelope. So that made 2 phones that i neer got credit for. I finally got paid for the month but am stil out the $10 for the phone. STAY AWAY!Iif you want no contract and good service for cheap, after the phone didnt work i got a (((competitor's name redacted))) phone, for $45 I got unlimited and free 411 got it at walmart. Decnt (((redacted))) phone for $30. I can actually say I am happy.I have no idea about cust service..havent needed it. Its that VONby the minute,in a month plan i guess they use other services towers. and i got service through Montana and North Dakota which Ionly got with Verizon..another story..they are the WORSE..I owe them $1100 o a 300 bill..figure that out!
