- Report: #1275890
Complaint Review: virgin mobile USA - Nationwide
Reported By:
jackspcs -
laurel, Delaware, united states
Submitted:
Updated:
-
Author Not Confirmed
Why?
virgin mobile USA
Nationwide, USA
Phone:
(925) 927-6800
Web:
Virginmobileusa.com
Categories:
Business Rating:
(0)
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virgin mobile USA virgin, virgin mobile, virginmobile VM rippoff price gouge price match scam bait and switch walnut Nationwide
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My wife purchased a new LG tribute 2 phone off of virgim mobile's website as my christmas gift, as soon as it comes in I go online to activate it.
On their site the phone is now advertised as 50% off.
I contact customer support asking for a chargeback of the difference or even the difference in service credit.
The responses werent rude or leading me to be viewed as a scum bag or anything,, they simply have a long way around to
make people wish they hadn't made the purchase in the first place.. here we go....
second email after asking for credit EMAIL: to virgin
First response:
"In order for you to get the discounted phone, we can definitely order a
new
one in our website and return for full refund the phone that you have
just
received. For eligible returns, we have a "no questions asked'
policy within the first 14 days. To be eligible for a refund, the Return
should meet the following guidelines:
-Merchandise (Phone, device or battery) must be purchased through either
the
website or Care."... yadayadayada
Second attempt to appeal to a more common sense alternative
I made the purchase at virginmobileusa.com
Order number 56*******
I was hoping not to have to go through the mess of returning and
reordering.
As I would just be ordering the same phone, and we would both be losing
on
paying shipping each way.
Response:
"Since the order was placed before the promotion started, we are unable to provide a credit on your account or a refund for the difference.
However, you can place a new order now that it is on sale.
You can definitely return your first order since you have 17 days from the date of purchase to return for a full credit. After 17 days from the purchase date, you will not be eligible. Please let us know how you would like to proceed."
ALSO, I contacted the company on twitter and facebook and got the same stone wall..
Hey Jack, we do apologize since you did not purchase the phone when it was on sale the only way to receive the sale price is to return it and re purchases it. -Shaquasia G
in order to receive the current sales price you must return the device and reorder it at the current price. *Precious P
But here is why this is a REAL rippoff, they are of course going to make you pay the shipping of the item back,, but on top of that they are going to deduct the value of the original shipment from your refund.
by the time I get the phone for $50 as advertised, I will be losing 30 or so in shipping. and on top of that I have to juggle my cellservice around all over again twice more,, and no way in hell will any of this be done by christmas which is in 2 days
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