- Report: #1225214
Complaint Review: Virgin Mobile USA - Warren New Jersey
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Author Not Confirmed
Why?
Virgin Mobile USA
10 Independence Blvd. Warren, 07059 New Jersey, USA
Phone:
1-908-607-4000
Web:
www.virginmobileuse.com
Categories:
Business Rating:
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Virgin Mobile USA Refused to Take Back Brand New Mobile Phone and Issue RME and Refund Warren New Jersey
There must be no such thing as customer service at Virgin Mobile. I had to hang up on "customer service" of Virgin Mobile USA after 2 hours of dealing with their BS on how they can't take back a brand new phone if it's after 14 days (their policy). The phone was a present from my dad to my daughter-she received it April 2. It's been less than 30 days. She has been with the company for years. But this phone was too complicated-she couldn't use it and stuck it back in the box. I assumed she was going to handle the return. I also assumed she had 30 days to do it. She is a teenager and either lost track of time or assumed I was doing it. The supervisor on the other end of the line was the 2nd. After the first supervisor was in the middle of making a deal with me, the call dropped and the second supervisor was a big jerk, totally mean and wouldn't even try to deal with me, let alone be cordial. I told him I'm going to the credit card company and hung up.
1 Updates & Rebuttals
Resolved!
#2Author of original report
Fri, May 22, 2015
As of 2 days ago, Virgin Mobile resolved my complaint satisfactorily.
Thank you!
