randy
atlanta,#2UPDATE Employee
Wed, September 25, 2002
As the tech named by the customer ( Carol ) in her complaints, I feel obliged to respond. The customer called our call center regarding the problems she is having with her computer. I determined that the hard drive was bad and recommended that the system be sent to the factory for further repair which is a normal procedure when repairs onsite are not effective. I would like to emphasize that point. Repairs had been attemted on the customer's system and the company was in the process of taking the system back for further repair. I ordered the repair and the customer should have received the shipping labels in 7-10 days. The repair order is placed on a spreadsheet which is sent to the factory ( the software call center Carol referred to is the same place ). Since RipOffReport does not see fit to provide contact information for Carol, I have no way of determining the current state of her system. However I would be happy to provide further help in getting this customer a working system. Randy Cartwright 1-800-877-7966 ext. 4833 [email protected]