- Report: #56110
Complaint Review: Viscom - Chaska Minnesota
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Viscom
4064 Peavey Road Chaska, Minnesota, U.S.A.
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Viscom V-2 Premier ripoff fraud scam Chaska Minnesota
Viscom (Aka) V-2 PremierViscom Technology / V-2 Premier Recieved reply back from email Please read Chaska Minnesota .....
I emailed V-2 Premier askimg them about the problems here on RipOff Report and The BBB in MN.To my suprise I recieved a response from them and would like to share it with you.I would like to see responses from you the people you had been Ripped Off by this Company called Viscom Technology.I have a Dell and I will wind up owning another Dell because of my past expierance with Dell and it was very good. Here is his response.
Hello,
Regarding the complaints you've read at the Rip-Off Report web site --every business receives complaints, some of which are valid and some of which are not. Perform a web search on any of the other big computer
manufacturers and you'll see virtually the same kinds of complaints being leveled against them. Again, some of these complaints will be valid but many will not. Also, bear in mind that when you read a letter of complaint, you're only hearing one side of the story so it would
perhaps be a mistake to put too much credence in those complaints.
Many customer complaints allege difficulty in obtaining technical support and the length of time spent waiting on the phone to speak with someone who can help them. At this moment -- and to be completely candid, it is a slow day in the call center -- there are NO people
waiting in the phone queue, so there is currently no delay in speaking to a live technician. Wait times are typically longer than they are at this moment, but when you see people complaining that they held the line for hours at a time before reaching a live human, I can assure you that they are exaggerating wildly. A more typical wait time would be between 5 and 10 minutes, though there are times when it may exceed that
average. Then too, there are non-telephone alternative ways of obtaining
support.
You are already undoubtedly aware of the Digital Lifeline support that we also offer, and our customers can also reach technical representatives through the following avenues: The email address of our technical & customer support team is: [email protected]. Software support can be reached at 1.877.885.4562, and hardware support can be reached at 1.800.877.7933. For customers who experience an unusual number or degree of problems, we can provide them with the direct phone
number of a supervisor or senior technician who can help them resolve whatever issues they face.
Our suggestion is that you judge us based on your personal experience with us, not by the dubious complaints of anonymous strangers on a web site of questionable intent. Bear in mind that the Rip-Off Report site is in no way affiliated with the Better Business Bureau. We work with the BBB when disputes arise between ourselves and our customers because
we recognize them as a legitimate arbiter of disagreements. We do not, however, see the Rip-Off Report in the same positive light.
If you need to write back because I haven't answered all your questions or you have other concerns, please feel free to do so at your earliest convenience.
Regards,
Tony O'Brien
Dispute Resolution Manager
Viscom Technology Group "
*My hearts go out to all you people you bought this Companies PC's and you got nothing but problems with it.So please read and determine whats best for you.
Bob
H.B., California
U.S.A.
Click here to read other Rip Off Reports on v2premier
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!
I emailed V-2 Premier askimg them about the problems here on RipOff Report and The BBB in MN.To my suprise I recieved a response from them and would like to share it with you.I would like to see responses from you the people you had been Ripped Off by this Company called Viscom Technology.I have a Dell and I will wind up owning another Dell because of my past expierance with Dell and it was very good. Here is his response.
Hello,
Regarding the complaints you've read at the Rip-Off Report web site --every business receives complaints, some of which are valid and some of which are not. Perform a web search on any of the other big computer
manufacturers and you'll see virtually the same kinds of complaints being leveled against them. Again, some of these complaints will be valid but many will not. Also, bear in mind that when you read a letter of complaint, you're only hearing one side of the story so it would
perhaps be a mistake to put too much credence in those complaints.
Many customer complaints allege difficulty in obtaining technical support and the length of time spent waiting on the phone to speak with someone who can help them. At this moment -- and to be completely candid, it is a slow day in the call center -- there are NO people
waiting in the phone queue, so there is currently no delay in speaking to a live technician. Wait times are typically longer than they are at this moment, but when you see people complaining that they held the line for hours at a time before reaching a live human, I can assure you that they are exaggerating wildly. A more typical wait time would be between 5 and 10 minutes, though there are times when it may exceed that
average. Then too, there are non-telephone alternative ways of obtaining
support.
You are already undoubtedly aware of the Digital Lifeline support that we also offer, and our customers can also reach technical representatives through the following avenues: The email address of our technical & customer support team is: [email protected]. Software support can be reached at 1.877.885.4562, and hardware support can be reached at 1.800.877.7933. For customers who experience an unusual number or degree of problems, we can provide them with the direct phone
number of a supervisor or senior technician who can help them resolve whatever issues they face.
Our suggestion is that you judge us based on your personal experience with us, not by the dubious complaints of anonymous strangers on a web site of questionable intent. Bear in mind that the Rip-Off Report site is in no way affiliated with the Better Business Bureau. We work with the BBB when disputes arise between ourselves and our customers because
we recognize them as a legitimate arbiter of disagreements. We do not, however, see the Rip-Off Report in the same positive light.
If you need to write back because I haven't answered all your questions or you have other concerns, please feel free to do so at your earliest convenience.
Regards,
Tony O'Brien
Dispute Resolution Manager
Viscom Technology Group "
*My hearts go out to all you people you bought this Companies PC's and you got nothing but problems with it.So please read and determine whats best for you.
Bob
H.B., California
U.S.A.
Click here to read other Rip Off Reports on v2premier
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!
