- Report: #218603
Complaint Review: Vistaprint - Internet
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Author Confirmed
Why?
Vistaprint
vistaprint.com Internet, U.S.A.
Phone:
800-568-2386
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Vistaprint fraud, scam, gave personal info without my permission Internet
Several months ago I started seeing a charge on my bank statement for $12.95, (AP9 connections). I finally saw a phone number next to the business name and called it. It instructed my to cancel my membership by hitting a series of numbers on my phonepad, which I did.
This month I see they have charged me again, only now its #13.95. I again called the toll free number and this time waiting for quite some time to speak to a "live" operator. Ryan informed me that he would cancel my membership. I told him what membership?, I had never joined any club. He then told me I got this through Vistaprint.com. He said when I placed the order I must have "clicked" a banner offering a 10.00 discount. I advised I did not, but even if I did, how did he get my bank info?
I then insisted on speaking with a supervisor to get as many of these charges refunded. Terry agreed again to cancel my membership and issue a credit for the last 3 months. We will see!
I then called Vistaprint and went off on them explaining my ordeal. The lady said she would make sure to cancel my membership. I then asked for the CEO of VISTAPRINT and she gave me 781-890-8434. Next was so strange, I called told the operator that I needed to speak to the CEO and without any questions transfered me. It was a recording for Mr. Coon? So I left a very long and detailed message, along with my name and phone number.
Now we wait, for the refund, the phone call, and another charge?
Dena
Denham Springs, Louisiana
U.S.A.
This month I see they have charged me again, only now its #13.95. I again called the toll free number and this time waiting for quite some time to speak to a "live" operator. Ryan informed me that he would cancel my membership. I told him what membership?, I had never joined any club. He then told me I got this through Vistaprint.com. He said when I placed the order I must have "clicked" a banner offering a 10.00 discount. I advised I did not, but even if I did, how did he get my bank info?
I then insisted on speaking with a supervisor to get as many of these charges refunded. Terry agreed again to cancel my membership and issue a credit for the last 3 months. We will see!
I then called Vistaprint and went off on them explaining my ordeal. The lady said she would make sure to cancel my membership. I then asked for the CEO of VISTAPRINT and she gave me 781-890-8434. Next was so strange, I called told the operator that I needed to speak to the CEO and without any questions transfered me. It was a recording for Mr. Coon? So I left a very long and detailed message, along with my name and phone number.
Now we wait, for the refund, the phone call, and another charge?
Dena
Denham Springs, Louisiana
U.S.A.
