- Report: #1475225
Complaint Review: Viva Great Vacations -
-
Author Not Confirmed
Why?
Viva Great Vacations
Mexico
Phone:
844-744-9663
Web:
vivagreatvacations.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Viva Great Vacations VivaGreatVacations refused to give me my vacation and refused to give me my money back!
I purchased a vacation from a phone call with viva great vacations 12/17. I was supposed to receive 4 nights all -inclusive for 4 people in Cancun, and 4 nights all -inclusive for 4 people in Punta Cana. I told them I could not go to a villa group resort, and they told me they had many resorts to chose from.
I looked at their website, and they had the Omni, Riu, and many other resorts. When I tried to book, I found out that all the resorts on their website were part of the Villa group. They told me I could pay more and stay at another resort. I then asked about the Punta Cana vacation, and was told I couldn't use it because those were Villa group resorts.
I asked for my money back but was told it was non-refundable!!! I said give me my vacation then, and they said "no"!!. They hung up on me 4 times when I tried to get a supervisor or the finance department. VIVAGREATVACATIONS IS A SCAM!!!!!
