SamanthaGartner
Fremantle,#2UPDATE Employee
Thu, July 28, 2011
To both reportees, and to any one else reading this...
As a company, and from our marketing team, I sincerely apologise for the poor experience with the studio in requesting your images in sepia/colour. Although ex-staff address this post in the past, I'd like to inform you of how this report impacted our business and how we are making steps to listen to our clients and care for them.
We now offer our images in sepia & colour. This has been communicated to all of our studios. You'll even see on our site (not looking to advertise it) that our galleries display both colour and sepia images as examples. In addition to this, our display products in the studio have both sepia and colour images. When anyone goes into our studio now, their images are first shown to them in sepia - only as this is a signature tone and style that we aim for - however, now when requested we can easily accommodate. I realise that this situation is not about what we promote, but our service delivery, and I can assure you that this has been rectified internally with ongoing communication and training in all our locations.
It is my understanding that these clients were contacted by the Subaico studio - if I am mistaken, please contact us to allow us the chance to apologise and talk about your grievence.
To anyone else considering a portrait shoot with Viva - allow us the chance to show you that we can deliver on requests from clients and that we certainly care for you regardless of what you spend - and of course there is no obligation to.
Aaron
Nationwide,#3Consumer Suggestion
Wed, June 02, 2010
I was looking at doing a photography session myself, but after reading the 2 negative reports on here, and seeing the same copy/paste response from the company, I'm not so sure now.
Viva Photography
Subiaco,#4UPDATE Employee
Wed, April 28, 2010
At Viva Photography, we pride ourselves on being one of the best photography companies in Australia. We offer natural unique imagery of the highest quality. Our photographers are professionaly qualified and trained through our specialised training academy. Collectively, our company has won over 50 Australian Institute of Professional Photography Awards.
Our customer service staff provide a friendly, happy service. We are currently placing a strong importance on communication within our company between staff members and clients and the public, always striving to improve.
By experiencing a Viva photo shoot, we have inspired our clients to live a more fulfilled life with better self confidence and self value. Some of our clients have been more than happy to document this in our client testimonials on our website. Our photo shoot experiences really are enjoyable life moments to remember forever.
The final products are beautiful works of art that capture life's moments and are to be cherised.
We do specialise in sepia tones, however we are more than happy to also offer our clients colour photographs if requested. In some cases, we do also offer our customers a surprise image simply to say 'thank you' for booking with us and thanks for your business.
Our business is all about people. We love getting to know each and every one of our clients.