- Report: #1403749
Complaint Review: Vivial Advertising - Nationwide
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Vivial Advertising
Nationwide, USA
Web:
vivial.com
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Vivial Advertising Messed Up my Internet Advertising for 6 months; still not fixed Dayton Ohio
I would like to file a complaint about the problems I have had with Vivial Internet Advertising for the last 6 months.
I signed a contract with Vivial for telephone book advertising AND for Internet Advertising in late November 2016, for the Contract to Start March 2017 through March 2018.
When the telephone book came out in mid March 2017, the Telephone Book Ad through Vivial was to my specifications.
However, the telephone book ad listed a website, and when I typed on my website (if I put the name of the website you will know my name as I am an attorney and the website is my name), there was no website. I started contacting Vivial to find out why. I receive a telephone call back from a really rude woman who says I have to pay extra money for a website which is not true according to my contract. I contact the advertising agent locally here in Lincoln to complain, and after a bunch of complaints and emails, I have a website in April, 2017 (1 month late), and it's WRONG. It lists areas of practice in which I never practice, lists my hours wrong, lists a different telephone number, does not mirror the ad in the phone book like I had specifically requested, the wording is completely wrong etc. When I call and email to complain I was told "you're a woman, so you SHOULD do "family law"; which is completely sexist. I have sent multiple emails specifically outlining corrections to no avail. I started getting lots of calls for "family law", and had to keep telling each person, sorry I do not practice in that area of law. I make continual emails and calls over the next 5 months to try to correct the problems; the 3 areas I do practice in: bankruptcy, tax negotiation, and criminal defense drug cases; the wording I desired; the fact I do evening and weekend hours, etc. To date, MOST of the corrections have NOT been made (example: ad said "we" when I am a solo practitioner; clients would expect a large firm and support staff, which I do not have and do not want to mislead; example: ad still says 8-5 Mon-Fri when I do evening/weekend; example: ad says I do Ch 11 bankruptcies when I said I do not; "Debt Relief Agency" verbage required in bankruptcy ads; not added for 3 months).
Some of the corrections have now been made now that I threatened to write corporate headquarters (and it's coming up for renewal time, and they are pestering me to renew). In addition, the really rude guy they assigned me to calls at odd times on my cell telephone and when I tell him I am in Court in front of a Judge who gets super angry about phone calls in Court and he needs to be courteous enough to schedule a time, he says he cannot do that; like his time is more important than mine, a paying customer. Therefore, I have decided I am communicating via email as I need documentation that I have asked for work to be performed and it's not being done timely.
I have had Vivial (or all of it's predecessors; name of company has changed); or Berry, or Dex, or whoever it was before) internet and phone book advertising for 15 years, and have not experienced this extent of problems in the past. All they had to do was copy my prior internet ad and have simply refused to do so. I will NEVER use internet advertising with Vivial again.
As corporate headquarters will be receiving a letter from me (and I mean the CEOs; not the underlings) regarding my experience with Vivial, and why I am not renewing my internet advertising, I am willing to have my name used as my experience was and is awful. They can sue me if they want; but I'm being truthful, and I can prove my case. I have more problems already documented in a 3-page letter. I have not had every day to pester an Internet Website Provider to fix my website for a website that is not producing due to the fault of Vivial not following my instructions. I have paid money for advertising and it was not done to my specifications, nor fixed to my specifications. I am the customer, and I am not getting what I requested be performed.
