- Report: #1431760
Complaint Review: Vivid Eyes - Greensboro North Carolina
Reported By:
Erica -
Markesan, Wisconsin, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vivid Eyes
2941 battleground ave STE# 39282 Greensboro, 27408 North Carolina, United States
Phone:
1-855-412-3144
Web:
https://www.tryvividrepaircream.com
Categories:
Business Rating:
(0)
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Vivid Eyes Instantly Vivid Repair Cream Scam! Charged for 'Free Samples'! Enrolled in Monthly Plan! Greensboro North Carolina
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I saw an ad on facebook to try a free sample of VIvid Eyes and Instantly Vivid Repair Cream for only the $4.95 cost of shipping. I thought since they used Theresa Caputo as a promotional person, I would give it a try and order more if I liked it. However, I checked my credit card statement today, only to find that I was charged $89.87 on 2/6/18 and $88.99 on 2/7/18, and then charged $89.87 on 2/23/18 and $88.99 on 2/24/18! I hadn't even used all of the free sample yet. And to be honest I have bought creams from the store that work better than this stuff! I called the customer service number immediately, and was told that I signed up for a free 14 day trial, (which no where on the ad did it state that) and since I did not cancel, I was enrolled in their monthly plan. I asked to cancel and was told that they could give me 50% off the products, then I was told they would give me 75% off the products. I insisted on cancelling (which the customer service rep did cancel), however, I was told that I could not receive a refund. I then asked to speak to a supervisor and was placed on a 20 minute hold. Then Sarah, the supervisor came on and told me exactly what the male customer service rep had told me, that I signed up for their products. I again explained to her that nowhere on the advertisement did it say that it was a 14 day trial and that I was signing my life and money away! She finally told me that she could give me 75% off the first two products I received, but that she could only give me 35% off the second set of products (which I haven't even received yet, but was told that they would be arriving tomorrow), since I hadn't cancelled within the 1 day window. I feel totally taken advantage of and don't want anyone else to make the same mistake I did! PLEASE DO NOT BUY ANYTHING from this company! Complete and TOTAL SCAM!!!!
