- Report: #1283436
Complaint Review: Vivid Seats - Internet
Reported By:
Unhappy Former Customer -
Fort Lauderdale, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivid Seats
Internet, USA
Phone:
800.501.9983
Web:
vividseats.com
Categories:
Business Rating:
(0)
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Vivid Seats Fraudulent Purchase Chicago Internet
I purchased 2 tickets in November 2015 to a Garth Brookes concert on January, 15 2016 for $223. The tickets themselves cost $68.75, the rest of the costs were fees that I was not aware of until after the tickets were purchased. I didn't receive (via email) the tickets until the night before the event.
A friend and I went to the concert and were told that one of the tickets was invalid and the other would not even scan. Both my friend and I tried to contact Vivid Seats via their (800) number. We were routed to an automated message that asked you to email [email protected], it did not give any other options, i.e. to talk with a representative or to leave a voicemail.
My friend and I had to purchase 2 new tickets in order to see the show.
I called Pay Pal (how I paid for the tickets) the next morning and they put me in touch Vivid Seats.
I filed a dispute with Vivid Seats the next morning claiming that the tickets were not valid. I them a copy of the tickets and offered to send in the receipts from purchasing the new tickets.
It took 2 weeks to get any kind of answer. The "supervisor" I spoke with at Vivid Seats was not only rude, but said the following; that I could not prove that the tickets were invalid, or that I purchased new tickets (even though I had receipts to prove this) and that they would not refund me any money for the purchase of the tickets. He then argued with me when I tried to explain that I did have proof and he kept repeating that I should have tried to call the day of the event. Again, I tried to explain that I did call the day of the event, but was unable to get a hold of an actual person. I also tried to explain that I called first thing the next morning. I ended the call at that point, as the "supervisor" continued arguing and raising his voice at me.
Vivid Seats sells fraudulent tickets, inflates the prices of tickets, charges service fees that are outrageous, lacks professionalism and any type of customer service, and does not stand behind what they say.
