- Report: #1292800
Complaint Review: vivid seats - Internet
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Author Not Confirmed
Why?
vivid seats
Internet, USA
Web:
vividseats.com
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vivid seats Horrible Horrible Horrible business and customer service Internet
Horrible Horrible Horrible business and customer service
I purchased from vivid seats tickets to an event for 1200/ticket. The listing said available the next day. This was a lie. The tickets are not available until the day of the show and I have to find someone physically to get them from. Because they will only be available via willcall the day of the show. Totally misleading.
Horrible business practice. I called to get my money back. They refused. 'All sales are final.' These people don't care about making customers satisfied at all.
Not having learned my lesson, I placed another order with vivid seats for another show. This time 600/ticket. I specifically chose this listing because they tickets again were to be available and shipped the next business day. 1 week following purchase no tickets. I finally get a notification and tracking number that the tickets are shipping with overnight delivery for the next day. The tickets require a signature. I made arangements to be home to receive these tickets as they were to be over nighted. No tickets. Another week goes by and another tracking number and shipping label has been created for overnight shipping. Again I made arangements to be home from work to sign for the tickets. AGAIN no tickets.
I spent over an hour on hold trying to speak to someone who could help me with this issue. My concern was that I didnt want this to happen again. I spoke with Mika, the 'highest level manager' available at vivid seats that I could speak with. Her solution was to offer me the same tracking number I already had. I also spoke to Jamila T before Mika. Both horrible customer service representitives. Mika refused to share her managers name or contact information. She refused to share her extension.
If vivid seats wants to run a reputable business with solid customer service, this is not how it's done.
