- Report: #1483367
Complaint Review: Vivint home security - RichlandWa Washington State
Reported By:
AJT -
Richland, Washington , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vivint home security
2638 Eastwood Ave RichlandWa, 99352 Washington State, United States
Web:
Www.vivint.com
Categories:
Business Rating:
(0)
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Vivint home security Top four board members listed are Todd R Pederson, Alex J Dunn, David F D’alessandro, Paul Galant I sold my house and canceled their services but they have now charged me for over a year and it’s impossible to cancel them RichlandWa Washington State
I used Vivint for my home alarm system since approx 2008. Last year ( 2018 ) I sold my home and cancelled their service sending in some paperwork they requested. Since it was used for my home business payments came out of that business account along with other charges. I assumed they canceled my service since it was shut off and I moved, but I recently audited tge account and they have been charging for no service for over a year.
I called in on 8/11/19 and explained what was going on and they kept me on hold to apparently frustrate me or well over an hour ( on and off ) then tried to pass me off. Finally my phone died and I gave up. They never tried calling me back or emailing me. I cancelled once and now this! I emailed them and also have not heard back.
Don’t use these guys as they just want to bleed you for whatever they can. I was a loyal customer for close to a decade and they did this to me. Imagine what they will do to the new ones! Bad management. Too much golf and basking in the sun and not enough ethics training!
