- Report: #956631
Complaint Review: Vivint - Provo Utah
Reported By:
Lauren -
North Charleston, South Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivint
4931 North 300 West Provo, 84604 Utah, United States of America
Phone:
866-670-1598
Web:
www.vivint.com
Categories:
Business Rating:
(0)
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Vivint APX Alarm Will do anything to keep you in your contract!!! Provo, Utah
On July 18, 2009, I made the mistake of signing a 39 month contract with this company. After signing the contract I then researched them on the web and found out they had been reported numerous times as a rip off company. When I tried to cancel, they said I was stuck with the original 39 months. As I was the foolish one that signed before looking into the company, I patiently waited out 39 months. I sent a letter to the company canceling their services on September 18, 2012. When money was taken out of my account again in October, I called the company to explain that I had sent a cancellation notice, and that I would like a refund back. They said that I was stuck for one more year, as the 30 days prior to the contract cancelling was September 17, 2012 (as August has 31 days). And there was nothing they could do about it. I was shocked! I explained to her that I had been told 39 months, and that, according to the internet when you calculate 39 months, the date is October 18, 2012 and they received my letter on September 18, 2012, EXACTLY 30 days before the end of the contract. They have refused to allow me out of this additional one year contract.
