- Report: #967361
Complaint Review: Vivint - Provo Utah
Reported By:
Sara -
Twin Falls, Idaho, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivint
4931 North 300 West Provo, 84604 Utah, United States of America
Phone:
800.216.5232
Web:
http://www.vivint.com/security-system
Categories:
Business Rating:
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Vivint Ripping Off the Elderly Provo, Utah
My elderly mother moved into an assisted care living facility. She had Vivint Security at her rental. She hasn't lived there in over a year but Vivint is still taking auto payments from her checking account.
She mailed them a letter to stop service. They responded that they needed a letter from the facility. She had the facility send a letter. They're still billing her because they want to talk to her on the telephone to make sure she wants the service stopped. But the number they are using to call was disconnected when she moved out.
She can't remember the password that Vivint needs to make changes to the account so it appears they are going to keep on billing her. They did offer to move the security equipment over to my place and transfer the account to me. But why would I want to do business with a company that takes advantage of the elderly?
1 Updates & Rebuttals
nikkerdikker
Utah,United States of America
vivint
#2General Comment
Mon, November 19, 2012
Yes... this is vivint policy. I went through the same thing. My father moved into assisted living and we had no problems with vivint.
First, yes they need the letter from the facility. It is still your job to call in and keep checking up on things. Be responsible. Second, if your phone is disconnected and that is the only contact number they have for you, you should call in and let them know. Be responsible. Second, isnt it your job to remember your verbal password? Or write it down or something? That is their policy is that you have to remember it so when you call in, you can make the changes that you need to.
This is not the fault of vivint. I followed these guidelines that i am telling you and it was hassle free. Consumer stupid-ism. And then all you do is blame others.
Thanks for sharing,
me
