These people are the worse! As stated in other reviews the company NEVER states their policies on the, " so called trial ". I was charged $97.83 4 days after receiving this bogus cream, which after checking the ingredients has NO proven benefits. I called and their foreign representative was so disrespectful and rude, even hanging up after telling me I can't do anything about their charge. He did say they " might " give me back 40%. If you fall for these rip offs call your bank and put a stop payment on your account as their policy is nonexistent.