- Report: #636363
Complaint Review: VodaHost - Internet Internet
Reported By:
nestpro -
Lake Havasu City, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
VodaHost
Internet, Internet, United States of America
Phone:
Web:
www.vodahost.com
Categories:
Business Rating:
(0)
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VodaHost The "Legalized Theft" company Internet
I made the mistake of signing up for VodaHost - a Internet hosting company. They claim to be $7.95 a month as you can see from their website, what they don't tell you is that they will charge you over $150 in addition to this $7.95. I quickly figured out that the $7.95 a month was a come on to get you to sign up, and sent an email to cancel my membership. I got no response, but mistakenly assumed that since I had a copy of the email to cancel, everything would be alright. Wrong! The end of the year came and I get ANOTHER bill for nearly $200 from VodaHost. This time I call them - and after wading though a dozen recorded messages - finally got to a real person. I told the lady about the bill, she asked my name. I gave it to her and she soon told me she had no record of me having an account with VodaHost. I explained that I had canceled and that might explain why she was not finding me, but it didn't explain why I had been charged. She promised to check into it and call me back. She called back the following day and now said that they had never received a cancellation from me and thus VodaHost had been entitled to charge me again without ever contacting me. She said it was all in the small print of the agreement. I contacted my credit card company, but VodaHost somehow convinced them that they were legitimate, and I ended up having to pay for two years service that I never used.
Unless you enjoy paying a lot of money for something you don't like, don't use, and don't want - avoid VodaHost.
Unless you enjoy paying a lot of money for something you don't like, don't use, and don't want - avoid VodaHost.
1 Updates & Rebuttals
VodaHost
Wilmington,Delaware,
USA
Billing Department Response
#2REBUTTAL Owner of company
Wed, June 15, 2011
While we greatly apologies for any and all inconvenience caused to this customer. We feel in our defense we must make note of several
points of (1) The customer never spoke to any representative from our company, we dont offer phone support for billing issues, any statements that the customers claims were made by one of our representative are fictitious fabrication on the customers part (because the customer never spoke to anyone.) (2) Yes, we did auto-rebill the customer as part of a convenience service we offer, all customers are set to auto re-bill unless they request otherwise, our auto re-billing guidelines are clearly out lined in size 11 font (In English) in our terms of service, the customer ticked the box that says he agreed to out terms of service, our shopping cart would not permit him to make any purchase unless he agreed. (3) The customer never told us he wanted to cancel or not auto-rebill, he did contact us asking for a refund, we declined on the grounds that (a) He never asked to cancel before he was rebilled (b) his account was active on our servers the whole time. (4) Once the customer finally did contact us and inform us of his desire to cancel, we immediately terminated his account and ceased and and all billing. (5) The customer filed a dispute with his visa/mastercard, visa/mastercard informed the customer that he/she was in the wrong and ruled in our favor. visa/mastercard also declined the customer request for a refund.
