This company withdrew three months of 25.95 payments from elderly nursing home couple who never owned a computer.
They act like they have no idea how this "account" is created, only that it was done via the internet. Well, duh. They do it themselves.
File a complaint with your state attorney general, the Better Business Bureau and FTC. At first they were only going to refund one month of stolen money, but when they got a letter from the Kansas Attorney General's office, they refunded the other two months of stolen money.
Call thier number every day. You have to leave a message because they don't answer the phone. Leave a message every time and let them know you mean business.