Complaint Review: Volaris - Internet

To quote "Robert":

"You obviously searched this company name before you came and posted this RipOff report.   So you know that they are a major airline.  So based on what you wrote you think it is totally logical that THEY somehow out of the blue just decided to pick on you and use your debit card for some random purchases."

Well, OF COURSE I would google the name of the company who charged almost $2500 to my card in a very short period of time and read EVERY BIT of information about them.  Wouldn't you?

I don't know - nor do I care - who you are, how you are associated with Volaris or what your opinion of my report is.  You take incident with the facts that I chose to share on this site, but I take incident with ANY company who would make a series of small DUPLICATE charges within 37 minutes (the first nine were made within 17 minutes & the last two within 20 minutes of the first nine), all made internationally WITHOUT verification of billing address OR security code (CCV) and for which they *the company who made the charges* could not provide transaction receipts. 

I actually do have better things to do with my time than to spend several hours over the course of two weeks to attempt to track down someone at Volaris who does not pretend that they have NO ONE at the entire company who speaks ANY English, but I did it nonetheless...

After many, many, MANY tries, I was finally transferred to a "department" that was supposed to be able to assist me and instead the two women I spoke with were evasive at best.  They claimed that they didn't know what number we could call to obtain transaction receipts - they could not even provide details about my alleged purchases even when provided with my name & address (which they would have had if they verified billing information), card number, date & time of each charge, etc. 

If "someone" merely stole my card number, why would they make a bunch of identical charges with Volaris and if Volaris merely ran the card and didn't know that the card number was stolen, why would they not be able to provide me with information about the transactions?  

It seems that you troll sites looking for people mentioning/reporting Volaris and then immediately "blow smoke" and try to play devil's advocate.  Your rebuttal was done waaaaaay too quickly - same as you've done in the past I see, AND I regret to inform you that all you've actually done is make Volaris look more shady. 

 Okay look at this logically.

You obviously searched this company name before you came and posted this RipOff report.   So you know that they are a major airline.  So based on what you wrote you think it is totally logical that THEY somehow out of the blue just decided to pick on you and use your debit card for some random purchases.

I guess that is so much more logical to you than a case of someone getting your debit card number and putting the charge through.  

Oh but I can hear you now.  You are saying.."But they should have known it is a fraud".  After all in your mind a company that takes payments on the Internet should have access to your information and know you haven't bought an airline ticket in 14 years.  Or perhaps you think that a company should contact the card holder directly for every purchase before they approve it.

Look I am not saying that nothing is wrong.  But you are blaming the wrong company.  You did exactly what you should have done.   To contact your bank and dispute the charges.   Where hopefully the bank has cancelled that card and issued you a new one.

Now, how this person got your card number...it is impossible to say.  However I will notice you said you do MOST of your on-line shopping with your credit card.  MOST is not ALL.  So perhaps you should look at the sites you did use your debit card.  You also may want to look at places locally you used your card.  Any resturant, gas stations...just some random business?  But unless you have absolute proof you also can't go accusing these businesses that they stole your number either.