- Report: #794500
Complaint Review: Volkswagen - of America Nationwide
Reported By:
jennifer -
Virginia Beach, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Volkswagen
of America, Nationwide, United States of America
Phone:
1-800 DRIVE VW
Web:
www.vw.com/
Categories:
Business Rating:
(0)
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Volkswagen EOS - $38,000 vehicle Convertible top doesn't work & it leaks!!! of America, Nationwide
My EOS has had problems with leaking streams of water into the car since 6/17/09 and has had problems with the convertible top not working properly since 9/4/10. It has been in the shop 5 times in the last 2 months and will currently be there until next week probably. The $38,000 vehicle is only 3 years old and has had the following problems.... and the key is broken. The mechanics at the Volkswagen dealership's service shop told me that 98% of the EOS have problems with leaks and the convertible top not working.
DATE MILES PROBLEM 3/19/08 328 Wiper blades split apart (car was BRAND NEW) 6/17/09 11400 leak on drivers side - replaced header seal and mounting bracket 6/17/09 11400 drivers side sunvisor cracked 6/23/09 11540 replaced drivers side sunvisor 9/4/10 23056 Recall - mechantronic unit 9/4/10 23056 convertible top not operating properly - flap tension string needed new clips 9/4/10 23056 side window grinding and hesitating when going up and down - defective window regulator 9/4/10 23056 vehicle having trouble starting - ignition/starter switch electrical fault in circuit 9/13/10 23355 convertible top not operating properly - installed headliner tensioning string clips 9/13/10 23355 front door handle loose 9/8/11 34761 water leaking from convertible top - sunroof drain hose repair 9/8/11 34761 passenger side door trim is peeling off car 9/17/11 35231 water leaking from door - replaced the seals (in a loaner for 4 days) 10/20/11 37230 replaced defective crank breather 10/27/11 37398 convertible top not operating properly - gets stuck when opening - cable guide broke off 10/27/11 37398 service now light on after it was just serviced 11/1/11
in the shop "again" for the top not working properly - they just "fixed" it las Friday
31-Oct contacted customer care and was told a regional case manager would call me back no later than the close of busisness the following day, I was not contacted back the following day, I called and asked for the regional case manager and was told she would not speak to me until the next day
DATE MILES PROBLEM 3/19/08 328 Wiper blades split apart (car was BRAND NEW) 6/17/09 11400 leak on drivers side - replaced header seal and mounting bracket 6/17/09 11400 drivers side sunvisor cracked 6/23/09 11540 replaced drivers side sunvisor 9/4/10 23056 Recall - mechantronic unit 9/4/10 23056 convertible top not operating properly - flap tension string needed new clips 9/4/10 23056 side window grinding and hesitating when going up and down - defective window regulator 9/4/10 23056 vehicle having trouble starting - ignition/starter switch electrical fault in circuit 9/13/10 23355 convertible top not operating properly - installed headliner tensioning string clips 9/13/10 23355 front door handle loose 9/8/11 34761 water leaking from convertible top - sunroof drain hose repair 9/8/11 34761 passenger side door trim is peeling off car 9/17/11 35231 water leaking from door - replaced the seals (in a loaner for 4 days) 10/20/11 37230 replaced defective crank breather 10/27/11 37398 convertible top not operating properly - gets stuck when opening - cable guide broke off 10/27/11 37398 service now light on after it was just serviced 11/1/11
in the shop "again" for the top not working properly - they just "fixed" it las Friday
31-Oct contacted customer care and was told a regional case manager would call me back no later than the close of busisness the following day, I was not contacted back the following day, I called and asked for the regional case manager and was told she would not speak to me until the next day
