- Report: #201308
Complaint Review: Vonage - Edison New Jersey
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Author Confirmed
Why?
Vonage
2147 Route 27 Edison, 008817 New Jersey, U.S.A.
Phone:
866-243-4357
Web:
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Vonage Refusal of number transfer, Poor Service Edison New Jersey
It has been a nightmare since I signed up with Vonage on 3-4-06.
Number transfer from Comcast took 1 1/2 months with another 1 1/2 months of no incoming calls.
So I signed up with SunRocket on 4-22-06 and started the process to get my number back from Vonage. Vonage was not able to finally get the number transfer they botched from Comcast until 5-24-06.
Since then the request for transfer from Vonage to SunRocket has been denied repeatedly from Vonage.
Vonage sends e-mail saying it is their 3rd party partner Broadwing that handles the transfer out. Both parties reply that the customer information does not match their records.
Neither Vonage or Broadwing will correct the data or tell me how the data is written so I may resubmit it to SunRocket.
I have e-mailed, called, and faxed both companies with no response. Complaints are now filed with the FCC, BBB, and State Attorney Generals office.
I have kept a complete log of all comunications with these companies and posted the log on the internet for all to see.
Richard
Romulus, Michigan
U.S.A.
Number transfer from Comcast took 1 1/2 months with another 1 1/2 months of no incoming calls.
So I signed up with SunRocket on 4-22-06 and started the process to get my number back from Vonage. Vonage was not able to finally get the number transfer they botched from Comcast until 5-24-06.
Since then the request for transfer from Vonage to SunRocket has been denied repeatedly from Vonage.
Vonage sends e-mail saying it is their 3rd party partner Broadwing that handles the transfer out. Both parties reply that the customer information does not match their records.
Neither Vonage or Broadwing will correct the data or tell me how the data is written so I may resubmit it to SunRocket.
I have e-mailed, called, and faxed both companies with no response. Complaints are now filed with the FCC, BBB, and State Attorney Generals office.
I have kept a complete log of all comunications with these companies and posted the log on the internet for all to see.
Richard
Romulus, Michigan
U.S.A.
1 Updates & Rebuttals
Richard
Romulus,Michigan,
U.S.A.
Released
#2Author of original report
Thu, August 10, 2006
Vonage finally released my number on Aug 10th after both the FCC and the Michigan Attorney Generals office contacted them about 2 weeks prior. Now comes the fun of trying to cancel my account with them. It's not over yet!
