- Report: #1029243
Complaint Review: Vonage - Internet
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Author Confirmed
Why?
Vonage
vonage.com Internet, U.S.A.
Phone:
408-568-.157
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Vonage Customer Service Reps, are they taught to lie? Internet
I have had to deal with Vonage Customer Service Reps 4 different times to try and resolve my $50 unlimited calling business line(s) charges.
These reps blatently lie to you! Every one of them has and then tells me that the previous rep's statements were not valid and what I am currently paying is "what I signed up for."
I am now paying overage charges on my unlimited calling plan due to one of the reps signing me up for it. According to them, I was told that I would now be charged overage charges and I must have agreed to them. NOT! Why would I call 4 straight month's in a row trying to straighten out my "unlimited calling for $50.00 per month!"
Now that I am cancelling, they are charging me cancellation charges on 4 lines, not the 2 that I am paying (2 were supposed to be free "virtual" lines. How can they get away with this?
Also, when you call technical support to get your phone lines to actually work, you are connected to a representative that can not speak or understand english and will not transfer you to someone who can! I have dealt with this issue 4 times as well.
I would love to be involved in a Class Action Lawsuit. . . where do I sign up!
Lori
Orland, California
U.S.A.
These reps blatently lie to you! Every one of them has and then tells me that the previous rep's statements were not valid and what I am currently paying is "what I signed up for."
I am now paying overage charges on my unlimited calling plan due to one of the reps signing me up for it. According to them, I was told that I would now be charged overage charges and I must have agreed to them. NOT! Why would I call 4 straight month's in a row trying to straighten out my "unlimited calling for $50.00 per month!"
Now that I am cancelling, they are charging me cancellation charges on 4 lines, not the 2 that I am paying (2 were supposed to be free "virtual" lines. How can they get away with this?
Also, when you call technical support to get your phone lines to actually work, you are connected to a representative that can not speak or understand english and will not transfer you to someone who can! I have dealt with this issue 4 times as well.
I would love to be involved in a Class Action Lawsuit. . . where do I sign up!
Lori
Orland, California
U.S.A.
