- Report: #323442
Complaint Review: VONAGE - Internet
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Author Confirmed
Why?
VONAGE
www.vonage.com Internet, U.S.A.
Phone:
866-243-4357
Web:
N/A
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Business Rating:
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VONAGE Vonage ENTRAPS it's customers!! Lansing Nationwide
I was a Vonage customer for one year.
Then my Cable company offered me a good deal on TV/Internet/phone service so I switched over to them.
I called Vonage to cancel my service, and I disconected their modem.
They have billed me for January, February, and March and refuse to stop charging my credit card. When I called again today they would not give me a confirmation of my cancellation and just said "that's not the way we do business." Once you're with Vonage --- they charge you forever. BEWARE. They will not cancel your service nor refund you a cent for repeatedly charging you after you inform them of your cancellation.
Margaret
Lansing, Michigan
U.S.A.
Then my Cable company offered me a good deal on TV/Internet/phone service so I switched over to them.
I called Vonage to cancel my service, and I disconected their modem.
They have billed me for January, February, and March and refuse to stop charging my credit card. When I called again today they would not give me a confirmation of my cancellation and just said "that's not the way we do business." Once you're with Vonage --- they charge you forever. BEWARE. They will not cancel your service nor refund you a cent for repeatedly charging you after you inform them of your cancellation.
Margaret
Lansing, Michigan
U.S.A.
