- Report: #1510722
Complaint Review: Vroom logistics LLC - Stafford Texas
Reported By:
calipso breeze -
JOHNSON, Kansas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vroom logistics LLC
12053 Southwest Freeway Stafford, 77477 Texas, United States
Phone:
1-855 524-1300
Web:
WWW.Vroom.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vroom logistics LLC Vroom .com, Leftgate properties holdings company LLC, I bought a 2018 Honda civic 6 weeks later it broke . I am still making payments on a car I cant use. They said they would buy it back and have yet to do it! It has been 6 months. Stafford Texas
MIME-Version: 1.0
Date: Fri, 6 Aug 2021 08:00:00 -0500
Message-ID: <CAB+_FghC1SZNii8kKVhP6Bi0YMP9=64u=EW2VTzX=o5D7vEhSg@mail.gmail.com>
Subject: My car buying experience in your state
From: Savannah Catlett <[email protected]>
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The eCommerce online platform is known as Vroom. They are selling people
fraudulent used cars in other states and your state as well. It has been
and still is ongoing the worst experience that I have ever had. They have
pending law suites, uncountable bad horror stories online, some of the
worst customer service and follow thru on things they repeatedly say they
will do is abominable, completely untrustworthy. Let me tell you my story.
In March 2021 I purchased a 2018 Honda civic with 32,000 miles on it.
Vroom delivered it to my home on April 5th, 2021. The first problem was on
the day of the delivery there was supposed to be a 30-day tag in or on the
car. Lone behold no 30-day tag to be found. The delivery driver who didn't
speak a lick of English had no idea what I was trying to ask him! So as any
normal person would do I called Vroom customer service number. They
reassured me that they could send me an email so I could print the tag off
and that they would Fed-ex me the real one overnight.
That never happened so the next day I called and emailed never got a response. Need your mind
that with Vroom you only have 7 days to return the car if you don't like
it. So for several days, I attempted to contact Vroom the only response I
got was a Vroom case # email. It wasn't for 6 days later that I got fed up
wrote a direct email and finally a lady sent me the tag in an email. I only
had one evening to test drive the car before it could not be returned.
Throughout April everything seemed to be fine. But on May 19, 2021,
The county courthouse called me. when I went to get my registration. The
clerk at the counter told me I had to get a VIN inspection done, which I
expected. At the sheriff's office, I had to pay $25.00 for the inspection.
Back at the courthouse, they presented me with a $ 2,368.38 total for my
tags and taxes, which they said was due upon my leaving. As part of my
sales agreement with Vroom, they are supposed to have an all-inclusive deal.
Meaning I pay my car payment every month.
Then they pay for my Vin inspection, title and registration, and tags. Which to this day I still owe
the State of Kansas because It remains unpaid. That same day was the day
that car broke down! Needless to say, I hadn't had the car but for 6 weeks
tops. Didn't even have the title, registration anything. My husband had to
leave work to go pick me and the car, I had just purchased, up off the side
of the road. The next day we took the car on a trailer to Garden city to
the honda dealership where it remains to this day. Meanwhile, I'm calling
Vroom, Vsp the extended warranty, getting absolutely nowhere with them.
This went on for days then weeks. Finally, I had had enough so I scoward
the internet for hours looking for contact info on the higher-ups of the
company. After I found some contacts I sent them another very direct email
stating the laws and regulations to prevent things like this from happening.
The next day I got a call from a man named Conner who said he was from the
executive customer support. He continued to say that they will buy back the
car and so on. We had a few correspondences. Then he stopped answering any
of my calls and/or emails. Again this went on for days then weeks. So I
decided enough is enough I wrote a certified letter to the Honda
manufacturer, to the cooperate office in New York to Paul Hennessey the CEO
of vroom. Also, I filled a complaint with the attorney general in my state
and yours.
I heard nothing from them. Both of the attorney generals responded
before I heard any more from Vroom. Then in June 2021, I get a phone call.
After the last vroom case I submitted. This time it was from Moriah who
said she will process my return and buyback and apologized for the lost
time etc... I agreed and am waiting, emailing, and calling customer support
with again no response. About a week later Moriah finally emailed me
stating any more correspondence from them would be from their legal team
because a legal complaint had been made. Yes, I did make those
complaints but what was I supposed to do? I am still making payments on a
car I cant use even though it is my only means of transportation. Even
though my hours at work have been cut drastically and I can now not afford
the monthly payments because I can't get myself to work.
I am a mother of four kids, who works two jobs. So that is why I'm reaching out to you and
anyone else I can to help get what is owed to me and to try to prevent
anyone else from having to suffer thru the misfortunes with this company
and its entities. Trust me this is not an isolated event either. They are
no stranger to the allegations I am certainly not the first one they have
conducted bad business like it's with!
Yours Truly,
Mrs. Catlett
