Complaint Review: Wachovia - Jacksonville Alabama

Jon, I know NSF fees are something nobody wants to pay. However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation. And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders. What about monthly service charges and ATM fees, etc.. Did you take those into consideration? Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance? And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution. You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

Jon, I know NSF fees are something nobody wants to pay. However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation. And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders. What about monthly service charges and ATM fees, etc.. Did you take those into consideration? Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance? And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution. You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

Jon, I know NSF fees are something nobody wants to pay. However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation. And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders. What about monthly service charges and ATM fees, etc.. Did you take those into consideration? Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance? And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution. You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

Jon, I know NSF fees are something nobody wants to pay. However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation. And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders. What about monthly service charges and ATM fees, etc.. Did you take those into consideration? Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance? And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution. You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy. So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts. I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers. After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this. I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy. So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts. I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers. After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this. I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy. So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts. I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers. After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this. I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy. So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts. I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers. After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this. I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.