- Report: #1385318
Complaint Review: Wal- Mart Family Mobile - Internet
Reported By:
Phillip -
Charleston, South Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Wal- Mart Family Mobile
Internet, USA
Phone:
8777608760
Web:
https://www.myfamilymobile.com/?gclid=CODv-dCWh9UCFYFPgQodf8UHCA&gclsrc=ds
Categories:
Business Rating:
(0)
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Wal- Mart Family Mobile Family Mobile powered by T-Mobile Overcharge and Treating me like a contract customer. Internet
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Family Mobile is trying to rip me off! 2 months ago I tried to pay my mobile bill. The automated system was having difficulties (per their recording). I tried to pay $84.00 which was the cost of two lines. The system charged me $884.00. After 2 days of disputes and very very poor customer service I was able to recover my funds. I immediately chose to discontinue use of services with them and switched companies. 2 months later I am receiving a bill in the mail for $962.84. The bill statement says that I owe them $800.00 for the refunded money that they had no right to take and had zero authorization to take and that I also owe them $162.84 for what I imagine is two months of service. This is a month to month service with no contract and cancellation at the end of each month if service isn't paid for. If you miss payment they will return service for exactly one month and the process repeats itself. I switched companies and in fact own the very number that they are trying to collect a debt on. I called customer service and they couldn't even find my account information in the system. When I asked for a number of who to call because the bill they sent has only one number on it (which is the number I was on the line with) she told me to hold on and proceeded to tell me the system was down and that she couldn't retrieve a phone number. I told her that it would be fine I would wait for her to get it figured out. After an hour of her telling me she couldn't retrieve a number of someone I needed to speak to she told me to call back another time. They are the ones sending me a bill and also the ones providing me with a number to call to pay said bill but not a number to dispute said bill. This has been a very difficult experience and there are several other complaints about this company.
1 Updates & Rebuttals
TF01
Florida,USA
Wal- Mart Family Mobile Family Mobile powered by T-Mobile Overcharge and Treating me like a contract customer. Internet
#2UPDATE Employee ..inside information
Sun, July 16, 2017
Hi Phillip,
I am working with Wal-Mart Family Mobile. I read your post on this blog and I regret to know that you have switched to another service provider. However, we respect your decision and we still would love to have this concern resolved. I understand how this has been an inconvenience and a frustration for you. We deeply apologize for all the trouble. Please allow us to help you with your concern. You can contact us via chat at bit.ly/2gQCmUz for further assistance from one of our live agent. Thank you. Have a nice day!
Mellannie
Wal-Mart Family Mobile
