Thomas
Dalton,#2Author of original report
Sat, April 04, 2009
saying there was attitude on both sides is a false accusation. you wasn't there so you don't know what happened. my mother was kind and talked in a calm voice trying to explain but he wouldn't let her talk finish at all kept on butting in and then showed her someone's else's negatives. anyhow still no reason to yell at a woman in the middle 60s who is also disabled and more knowledgeable than he ever is. still no answer from the manager. can't believe they don't care about rude behavior.
Robert
Irvine,#3Consumer Comment
Tue, February 24, 2009
There are no such things as "Negatives in Color". You either have a Negative or a Positive. If you say "Color Negatives", they will figure you mean the standard 35mm negatives. These are the ones that are 5-6 exposures on a strip that is mainly a translucent brown/copper color. A Positive would be something such as a slide where there is 1 exposure, and it is surrounded by a cardboard or plastic holder. It could be possible that when the positives were developed they were kept in a strip, I could see you having these especially if you are saying that your monther did develop them. The process to create prints from each is different and requires different equipment. Since positives are no longer common(for about the last decade) these 1-Hour type places do not usually have the equipment to process a positive. Now, some places will offer to send it to a real photo lab to do it, or depending on your area you may find a professional lab in your area. So this sounds more like a case of "The customer is mis-informed" rather than the "Customer is always right". As for the attitude of the manager that is not acceptable. However, just from the tone of the report it seems as if there was attitude on both sides.
Robert
Irvine,#4Consumer Comment
Tue, February 24, 2009
There are no such things as "Negatives in Color". You either have a Negative or a Positive. If you say "Color Negatives", they will figure you mean the standard 35mm negatives. These are the ones that are 5-6 exposures on a strip that is mainly a translucent brown/copper color. A Positive would be something such as a slide where there is 1 exposure, and it is surrounded by a cardboard or plastic holder. It could be possible that when the positives were developed they were kept in a strip, I could see you having these especially if you are saying that your monther did develop them. The process to create prints from each is different and requires different equipment. Since positives are no longer common(for about the last decade) these 1-Hour type places do not usually have the equipment to process a positive. Now, some places will offer to send it to a real photo lab to do it, or depending on your area you may find a professional lab in your area. So this sounds more like a case of "The customer is mis-informed" rather than the "Customer is always right". As for the attitude of the manager that is not acceptable. However, just from the tone of the report it seems as if there was attitude on both sides.
Robert
Irvine,#5Consumer Comment
Tue, February 24, 2009
There are no such things as "Negatives in Color". You either have a Negative or a Positive. If you say "Color Negatives", they will figure you mean the standard 35mm negatives. These are the ones that are 5-6 exposures on a strip that is mainly a translucent brown/copper color. A Positive would be something such as a slide where there is 1 exposure, and it is surrounded by a cardboard or plastic holder. It could be possible that when the positives were developed they were kept in a strip, I could see you having these especially if you are saying that your monther did develop them. The process to create prints from each is different and requires different equipment. Since positives are no longer common(for about the last decade) these 1-Hour type places do not usually have the equipment to process a positive. Now, some places will offer to send it to a real photo lab to do it, or depending on your area you may find a professional lab in your area. So this sounds more like a case of "The customer is mis-informed" rather than the "Customer is always right". As for the attitude of the manager that is not acceptable. However, just from the tone of the report it seems as if there was attitude on both sides.
Robert
Irvine,#6Consumer Comment
Tue, February 24, 2009
There are no such things as "Negatives in Color". You either have a Negative or a Positive. If you say "Color Negatives", they will figure you mean the standard 35mm negatives. These are the ones that are 5-6 exposures on a strip that is mainly a translucent brown/copper color. A Positive would be something such as a slide where there is 1 exposure, and it is surrounded by a cardboard or plastic holder. It could be possible that when the positives were developed they were kept in a strip, I could see you having these especially if you are saying that your monther did develop them. The process to create prints from each is different and requires different equipment. Since positives are no longer common(for about the last decade) these 1-Hour type places do not usually have the equipment to process a positive. Now, some places will offer to send it to a real photo lab to do it, or depending on your area you may find a professional lab in your area. So this sounds more like a case of "The customer is mis-informed" rather than the "Customer is always right". As for the attitude of the manager that is not acceptable. However, just from the tone of the report it seems as if there was attitude on both sides.
Thomas
Dalton,#7Author of original report
Tue, February 24, 2009
I wrote a letter to the Store Manager now just waiting for a response. Wonder if they even care anymore about customers?
Leisa
Lansing,#8Consumer Comment
Fri, February 06, 2009
Please call 1-800-walmart.....this is a customer complaint line....they should be able to help, and you'll probably get a free 10.00 giftcard.....