Burgmama
Miamisburg,#2UPDATE EX-employee responds
Thu, August 09, 2007
General Electric Money Bank is the Credit card provider for Walmart, Walmart Discover, Sams Club and Sams Club Discover. Employees are told that phone call averages must be under 200 seconds. So we are in a big hurry to get you off the phone the longer you keep us on the phone the better your chances of getting the fee waived, because we are promised that we will lose our jobs. I used to work in one of the call centers until today. We were told that unless the proof that the payment was made on-time is recieved that no late fees or finance charges can be waived. When i first started working there last year we could do a 1 time courtesty fee waiver, in the last year I was told that no fees could be waived unless is was due to GE error. When you make a payment in the store or club you used to be able to make the payment on the due date without penalty, but now you will get a late fee. We can not waive any late fee unless you ask for it to be waived and that you will CLOSE your account if it is not waived. If this does not work ask to speak to a supervisor, and threaten to close your account. By the way all the promotions like the 20.00 credit for opening an account or 12 months of no payments no interest are a joke too. You will not get either unless you call 2 or 3 times. Pay close attention to your statements!