- Report: #1225523
Complaint Review: walgreens balance financial - Nationwide
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Author Not Confirmed
Why?
walgreens balance financial
Nationwide, USA
Phone:
8889242653
Web:
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walgreens balance financial held and denied me of money returned to my card Nationwide
A month and a half ago I had my deposit from a hotel room reimbursed and the day after my 20% fee for using the card was credited back to my account but the deposit was not. After giving it a week I checked to see the status and the merchant said it was reimbursed but balance financial said it was not. After numerous calls to both parties, balance financial said they would only look into it if I filed a dispute so feeling as though that was my only option I did. The merchant said they had not received it so I asked balance financial if I could call the merchant and have them call or fax them and was told no. Finally, the merchant recredited my account for it to show and immediately balance financial put a hold on the funds telling me because I filed the dispute. I told them I wanted the dispute cancelled and they said they had 6 weeks to release it to me. Everytime I call I get the same answer.. I'm sorry for your frustrations and only after a week of constant calling I get some kind of answer just to be told I can't do it. I asked them how they even know that transaction is regarding the dispute and they replied they don't know so I said "how can you hold it regarding the dispute if you indeed don't know they are connected and if you do know it's connected you know it's been settled" ! I get no answers whatsoever and by the time I get my money it will have been 3 months its already been almost 2!! How can a company keep money they have no right to? I will never use this card or Walgreens again!
