- Report: #1216839
Complaint Review: Walmart Family Mobile - Albuquerque New Mexico
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Author Confirmed
Why?
Walmart Family Mobile
P.O.Box 3220 Albuquerque, New Mexico, USA
Phone:
18777608760
Web:
www.customerrelations@my familymobile.com
Categories:
Business Rating:
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Walmart Family Mobile Being Billed for a PRE-PAID PHONE for 2 months, that was off since December. Albuquerque New Mexico
I received a bill from Family Mobile for 79.98 dated March 9 2015. I called to enquire why I was receiving a bill, was told to go to the store to have them verify who I am because I could not remember my pin. I went to the wireless center today, was told I need to call 877-7608760.
I spoke to a Gaby who informed me to now write to T-Mobile because they cannot do anything for me by phone. I am upset because this phone was broken on December 24 2014. I replace it and went with a different prepaid service because t-mobile service was the worse.
I still had days left on t-mobile plan when this happen. I was told that I was supposed to call them and let them know I was ending the service with T-Mobile. This makes no sense to me especially when it was a pre paid phone; I mentioned this to an agent on the phone and was told it's a post paid phone.
I said I don't have a contract and that I am not obligated to pay that 79.98 and to that was told you have a contract and you don’t have a contract. I either have a contracted or don't. It can’t be both. More confuse now than before. One thing I am not confused about is that I will not be paying a bill for my "post paid cell phone" that has been off since December 24/2014.
