- Report: #1338190
Complaint Review: Walmart Family Mobile - Internet
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Author Not Confirmed
Why?
Walmart Family Mobile
Internet, USA
Web:
WWW.familymobile.com
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Walmart Family Mobile Family Mobile Cannot cancel my Family Mobile account Albuquerque Internet
To start off with we bought a Family Mobile phone for our nephew to use while visiting from Australia. I set the phone up and he used it for the month that he was here. When I first called to cancel the account, after finally getting a hold of an actual person, the lady told me that there was no account for this phone number. So explained that there must be as we were using the phone but she assured me there wasn't. A month later I get a bill in the mail (only because I had to get a new credit card and my expiration date had changed from what I registered the account for). So I call them up and say I would like to pay this bill and cancel my account. The guy says fine you need the PIN number for the account. I say I don't have the PIN number. He says again that I need the PIN number for the account.
I say I have the account number and the phone number and I just want to pay the bill and cancel the account. He tells me he cannot do that without the PIN number. I say let me talk to a supervisor. The supervisor gets on the line and tells me the same thing. I said I am trying to give you money and you cannot take it and he says yes and to go to a Walmart at the Money Srevices desk and they can do it for you. So I do. I pay the bill and ask the lady to cancel my account and she says she can't and that I will have to call the toll free number. Wel I left it for a couple of weeks until I recived another letter telling me I now owe a late fee on a bill that I have already paid ( which I have the recipet for). I could not stomach calling and talking to those idiots again so I found an address on their website to write to. Sending it off tomorrow and will follow up with the results.
BTW you cannot find this address by going directly to the Contact US link on their website. Try it and you will see what I mean. Instead Google Family Mobile and click on the Contact Us link that shows up in Google or click here https://www.myfamilymobile.com/support/contactus.aspx
That page has the address to write to.
