- Report: #1149425
Complaint Review: Walmart Family Mobile - Nationwide
Reported By:
Disgruntled_T-mobile -
Raleigh, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Walmart Family Mobile
Nationwide, USA
Phone:
1-877-440-9758
Web:
www.myfamilymobile.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Walmart Family Mobile Unethical Practices and Unbelievably Bad Customer Service Nationwide
In April I signed up for the Walmart Family Mobile plan. After trying to make it work for a few weeks, I was very disappointed with the substandard coverage and the service and decided to cancel the plan. After calling customer service and explaining my situation multiple times to a service agent that was confused and unreceptive, I was told that I could proceed and pay off my bill over the phone.
I paid the bill using my credit card, and was told by the representative that I would receive no further fees and that my account would be closed. I thought the issue was resolved until I received a bill for $5.00. Confused, I called the company to find out why I was being charged. After speaking with yet another confused and robotic "customer service" agent, I was informed that the $5 fee was a processing fee for my previous payment, and that in order to avoid another $5.00 fee I needed to pay $10.00 now. I was informed that if I did not pay the $10.00, I would receive a perpetual cycle of $5.00 processing fees for the foreseeable future.
When I questioned the agent as to why I was not informed of this $5.00 fee when I made my initial payment so that I could avoid the additional $5.00, I was again greeted with confusion and a total lack of care.
I proceeded to write to their customer service via email, and again received no assistance. I am beyond dissapointed and frustrated with this company. I feel that their practices are unethical and I cannot believe they are still in business. Very very disappointed with this service.
1 Updates & Rebuttals
jim
Alabama,I too have been taken advantage of by this horrible company
#2Consumer Comment
Tue, June 03, 2014
I have also gone through this with many of those prepaid cellphones, and not only with the horrible coverage they offer, but have also experiance the same troubles when trying to call the customer service over fee's....
I use to text juring the nights and weekend which were suppose to be free but then I got the bill attached to my account for 160 bucks and was like WTF... and all I got was the eternal run around
