- Report: #396583
Complaint Review: Walmart - Lenoxx Electronics - Macclenny Florida
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Walmart - Lenoxx Electronics
35 Brunswick Ave. Macclenny, 32073 Florida, U.S.A.
Phone:
904-259-4760
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Walmart - Lenoxx Electronics Sick boy heart broken over portable dvd player, walmert will not take back. walmart will rip you off carrying products the manufacture does not exist!! wal mart will sell a product that the company has gone out of business knowing there is no replacements or customer service. Macclenny Florida
walmart will rip you off carrying products the manufacture does not exist!! wal mart will sell a product that the company has gone out of business knowing there is no replacements or customer service. I called the store that I bought this portable dvd player at and was told they only will return the item within 12 days. OK Walmart is stilling carrying the same DVD on the shelf knowing the company is out of business and there is no customer support. I use to think more of my local wal mart, I will not shop there anymore I will shop at local supermarkets and other companies like best buy that will honor returns on defective purchases. I don't understand how they can let people purchase the Duraband portable dvd player PDv-702 knowing they are taking advantage of the consumer. I have 7 year boy that is heart broken over this dvd player not working. He is very sick and this unit was a real life saver for him. He is unable to do the things normal kids can do. He takes unit to all of his doctors appts just to pass time on the long visits. Thanks walmart for taking the one thing he loved away. I can not keep buying things from this company knowing the comapny does not care. I thought walmart cared but I have learned a valuable lesson and expensive one at that.
Shannon
jacksonville, Florida
U.S.A.
Shannon
jacksonville, Florida
U.S.A.
4 Updates & Rebuttals
Edgeman
Chico,California,
U.S.A.
Try this number...
#2Consumer Comment
Tue, December 02, 2008
That player should have a one year parts and 90 day labor warranty from Initial Technology. Find the receipt or have the box scanned at WalMart and try calling 800-216-5156.
Anthony
Rossville,Georgia,
U.S.A.
Well Think About It...
#3Consumer Comment
Tue, December 02, 2008
I see the OP's point. I did a little research, and it is absolutely true that Lennoxx Electronics, the U.S. distributor who sold these units to Wal-Mart, is indeed out of business. Electronic products of this type usually come with a one year warranty, and in this case that warranty was written by Lennoxx Electronics. Normally, when a store sets forth a time limit for in-store exchanges, in most cases 30 days from the date of purchase, the consumer has little choice beyond that point but to deal directly with the distributor if the device becomes defective while within the warranty period. In this case, the distributor is no longer in business. Wal-Mart could not have predicted the distributor's demise when they purchased them to sell in their stores. They are out of luck too, if any of those items are defective and are brought back within the in-store exchange time limit. However, if Wal-Mart were concerned with their reputation, and were concerned with customer satisfaction, they might offer to step up to the plate and exchange the defective product, even though they have no legal obligation to do so. It's not as if making good on these items will put them out of business, is it? I think that I would have tried to contact the Corporate Office in Arkansas to ask for some intervention, if no satisfaction could have been obtained at the store level before I would have posted a complaint online, but then...we're talking about Wal-Mart. Any plea would probably would be ignored. According to a survey released by the American Customer Satisfaction Index (ACSI), released earlier this year, Wal-Mart came in DEAD LAST in categories of customer experience, customer satisfaction, and customer service, for both their general retail products and grocery stores. At the moment that they became aware that the distributor of the item went out of business, they had an obligation to make that aware to anyone purchasing the remaining items on their shelves. This is an ethical violation of standards set forth by organizations who regulate electronic retailers in this country. Wal-Mart apparently answers to no one these days. They are quite arrogant. Those "low, low prices" are not everything, every time, as this case demonstrates to a "T'. Sometimes you do..."get what you pay for." Wal-Mart may be riding high today. But at one time, so was K-Mart. The bigger they are, the harder they CAN fall. It's just another reason to take your dollars and shop elsewhere. I do.
J G Shrugged
Austin,Texas,
U.S.A.
Hmm. Best Buy should have a similar return policy, but...
#4Consumer Comment
Tue, December 02, 2008
I didn't see an exception for portable DVD players, so it looks like 30 days to return there. The reason it's a short return policy is because it is a product that could be used for a trip, and then returned, so it would be a free "rental". If the DVD player is Durabrand, did you contact Wal-mart's 800 number in regards to getting warranty support? I would contact up their food chain as Wal-Mart needs to stand behind the published warranty for the Durabrand DVD player: because it is Wal-Mart's house brand - they are the only ones that sell it.
Newfenoix
Arlington,Texas,
U.S.A.
Ok.....
#5Consumer Comment
Tue, December 02, 2008
I don't like Wal Mart. But, my wife is a CSM for Wal Mart electronics. Durabrand is still carried in some stores and they are not expensive. They also have a limited return time. So, this sounds more like someone not listening than it does a ripoff.
