Paul
Arvada,#2REBUTTAL Owner of company
Tue, February 10, 2009
I am the CFO of Warranty America. While I understand this lady's frustration, she should have simply tried to speak to someone higher up. It is true that repairs that are not authorized are not covered, but that is only upheld when the repairs are done during our business hours when we could have provided an authorization. If this is true that it happened outside of business hours, we would not have denied that. If we did I would like to see evidence of that. Also, we DO have a rep here named Dee, but I most definitely do NOT believe she spoke to this lady in that way. She is a very experienced customer service rep and if anything is almost "too nice" to people on the phone - she always is wanting to help them. Again - if there is an issue with the sales company, like the refund, that needs to be taken up with them as we do not handle that. As with many of these posts, let's see some evidence of these claims. We are readily available to help people. There is obviously some reason they choose to come post here.......