- Report: #777662
Complaint Review: Warranty Direct - Mclean Virginia
Reported By:
Cristina -
Mclean, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Warranty Direct
9115 Harris Corners Parkway #350, Charlotte NC Mclean, 22101 Virginia, United States of America
Phone:
800-621-2783
Web:
www.warrantydirect.com
Categories:
Business Rating:
(0)
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Warranty Direct Interstate National Dealer Services -All one bad company-Ripped Off here Mclean, Virginia
Purchased a warranty in April 2011 from Warranty Direct after speaking w/ sales rep. a few times regarding all my questions on what they do and don't cover. Made a claim in July and all items denied. Made another claim in Sept. for lifters in my engine need to be replaced per my repair facility and work could not be authorized until warranty co. sent out an inspector. First time inspector came out told my repair facility they would have to take my engine and open it so they could see exactly what the problem was.
Labor time 5 hours to break it down and them the inspector came out again after a few days only to confirm yes it was what the repair facility stated was wrong w/ it was not due to my neglect or poor maintenance since no sludge was found and then determined that it was due to normal wear and tear. My X5 has 124,000 miles had 121,000 miles when I bought the warranty and the reason I purchased was my concern that my vehicle is so old parts will go bad and they assured me it would be covered. Did not tell me normal wear and tear is covered. Only if the part is defective will it be covered. What???? So they will not give me a full refund of my warranty and out $5,400. and 2 weeks going on 3 of not having a car. BEWARE of this company who goes by 3 names-all the same scam group.
Labor time 5 hours to break it down and them the inspector came out again after a few days only to confirm yes it was what the repair facility stated was wrong w/ it was not due to my neglect or poor maintenance since no sludge was found and then determined that it was due to normal wear and tear. My X5 has 124,000 miles had 121,000 miles when I bought the warranty and the reason I purchased was my concern that my vehicle is so old parts will go bad and they assured me it would be covered. Did not tell me normal wear and tear is covered. Only if the part is defective will it be covered. What???? So they will not give me a full refund of my warranty and out $5,400. and 2 weeks going on 3 of not having a car. BEWARE of this company who goes by 3 names-all the same scam group.
1 Updates & Rebuttals
Interstate National
Atlanta,Georgia,
USA
Claim review
#2UPDATE Employee
Fri, May 19, 2017
| Thank you for your feedback. Interstate has been an industry leader for 37 years, and constantly strives to provide a high quality customer experience. We adjudicate claims based on the terms and conditions of the coverage you purchased. Since every claim is different, please give us the opportunity to discuss your concerns further. Kindly visit http://www.interstatenational.com/ripoffreport/ and provide us with your contact information, and our Member Services manager will call you directly. |
