i went to log on to my account and there was a screen that when i tried to close it it kept looping. Finaully i was able to file a ticket only to get one response. Then after adding to the ticket only to get ignored.. finaully through soemone else a friend they gave me a email to contact which i did. They got back to me and told me they gave me services and i owe them money. Howefver i pay ever month for VIP service... so im very confused and cannt get anywhere with them